Hotels Near Silver Lake Plaza in Los Angeles

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

Can see the hotel has a bit long history, though still clean enough, no bed bugs, I am in 1004. Location close to little Tokyo, for Asian like me it’s very cozy and convenient. Price during trade show in convention center is around 200USD per night without breakfast. I am alone and I got a big room with two queen beds. Every day after work I feel warm and peaceful staying here.

Great place near the airport. Really enjoyed our stay, shuttle was also prompt. Strange that there’s no kettle but the water dispenser and lemon water was such a great touch! Loved the service as well. Breakfast was pretty decent too with some hot food. Gym and pool were ok

Generally speaking, the quality is above average, the environment is tidy, the facilities are sufficient, and the rooms are large enough. The only drawback is that the hot water output is small and the hot water output is relatively slow.

Overall the stay was pretty disappointing. This is the oldest Hilton I’ve stayed in. It’s terribly outdated and in much need of a renovation. The AC was sweating and leaking on the carpet throughout the night. The shower handle was broken and had to be repaired before we could use it. The breakfast was about the same as Fairfield’s breakfast just down the street and theirs is free. Not worth the extra money if you’re looking for comfort next to the airport. Honestly the Fairfield was much better for less money.

I stayed in the four points by Sheraton while visiting LA. The hotel was nice and the staff were very friendly and helpful. The hotel is right by the LAX airport also. The deposit was 350$ and you have to pay 50$ for overnight parking in my opinion thats outrageous. I ended up getting my deposit back pretty quick. I chose this hotel being that it was a decent price but having to pay the extra 50$ for parking made it pretty pricey and had me thinking I could of stayed at a nicer hotel for the price I payed in total.

Sp being a few days in LA after traveling for a couple weeks and leaving from LAX. Very nice hotel for our purposes.Chose it because we had an early flight and it was close to the rental car return. The affordable cost wa probably because parking was $75 a day valet with the option to come and go as uou please or self park in a garage down the street for $25 each time you exit. I had booked quickly and didn’t see that so I was surprised. Staff all over the hotel were so nice. The first night our ac wasn’t working but we were too tired to deal with it until morning. Since we were staying another night they moved us, gave us free valet for the day (We used the self park option and already used a credit card so didn’t want to ask about that) and free breakfasts and access to the lounge with drinks and snacks 24 hrs. They were so accommodating. Rooms were clean, beds were comfortable I’d stay there again.

Front desk, housekeeping and restaurant are all welcoming and accommodating. It feels like home. Rooms are very clean and well maintained. The location is close to restaurants and Los Angeles International airport.

So I have pros and cons for this location. We stayed there Saturday through Monday. Here we go Pro: Great location close to freeways, lots of great food and things to do. Pro: Classic older building with a fantastic staff. Super friendly team. Con: The room was just plain hot. There is a guideline on the hotel controlling the air and how cool it is. (We like a cool room) picture attached and it always blew regular air and it was not conditioned and never cold. We asked for a fan and it was on its last legs and barely blew any air. We asked for help and we’re told it was a hotel policy and uncontrollable Con: perk of Embassy Suites is the reception. Bowl with bag of chips and peanuts and only one drink ticket per person. What? This is not what we expect from Embassy Suites. Con: $12 a day for parking is unnecessary and just a gouge. We have certain expectations as a diamond member and this is just not good. Your rating is for your awesome staff and location and environment.

This was another nice stay at a SpringHill Suites and so much better than the Courtyard we stayed at the nights before. It was set back from the street so not as obvious when driving up. However, its location was convenient with the Stonewood shopping mall across the street. Overall it was a nicely designed hotel. Lobby included the bar and breakfast area. The gym had new and all working matrix exercise equipment including a complete set of dumbbells to 50 lbs. the pool was located outdoors on the second floor above the covered car port. In the room, I was pleasantly surprised to see an in room safe which is not too common on our US travels. The trundle bed had a much thicker mattress than the typical sofa bed pull outs. The bathroom was roomy with a good amount of counter space. However, the bath door was hard to close but at least the shower delivered great water pressure. Breakfast was simple with scrambled eggs, sausages, oatmeal, fruits, bagels and bread plus yogurts in the mini fridge. Staff was helpful and recognized my Marriott status for the first time this trip. Will return for another stay.