Hotels Near L.A. Hood Life Tours in Los Angeles

Good location,no slippers, Los Angeles Grand Sheraton Hotel is excellent! The rooms are spacious and well-appointed, the staff is friendly and attentive, and the location is perfect for exploring the city. Highly recommended!

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

The one incident that nearly ruined my stay at CitizenM was the aggressive sprinkler inspection. I was not notified by email, phone, nor physical note about an inspection. At 9:15am, I was awoken by banging on my guest room door. I went to the door to see two men continuing to bang on the door, saying that they needed immediate access to check on equipment. Everything I've been taught about hotel safety was to NOT open the door to unidentified men. I told them everything in the room was fine and that I would be checking out within the hour. They continued to insist that I immediately open the door, which started to frighten me. I told them I was going to call the front desk to check if they were sent by the hotel. I was surprised that one of the men responded in an angry manner saying, ”FINE, GO AHEAD AND CALL THE FRONT DESK!” The woman at the front desk apologized, said that she too had just found out about the inspection, and said that the men were indeed authorized to inspect the sprinklers. I opened the door and they did a quick inspection. I did not appreciate the aggressive, unprofessional manner in which they demanded entry into my room. Other than that, the rest of my experience was excellent!

The room was okay. No one cleaned it. There were no restaurants nearby.

I stayed in the four points by Sheraton while visiting LA. The hotel was nice and the staff were very friendly and helpful. The hotel is right by the LAX airport also. The deposit was 350$ and you have to pay 50$ for overnight parking in my opinion thats outrageous. I ended up getting my deposit back pretty quick. I chose this hotel being that it was a decent price but having to pay the extra 50$ for parking made it pretty pricey and had me thinking I could of stayed at a nicer hotel for the price I payed in total.

Overall the stay was pretty disappointing. This is the oldest Hilton I’ve stayed in. It’s terribly outdated and in much need of a renovation. The AC was sweating and leaking on the carpet throughout the night. The shower handle was broken and had to be repaired before we could use it. The breakfast was about the same as Fairfield’s breakfast just down the street and theirs is free. Not worth the extra money if you’re looking for comfort next to the airport. Honestly the Fairfield was much better for less money.

The room service is generally OK. As long as you call, the speed is OK. However, there were a few times when no one answered the phone. In addition, the hotel is very old and the water flow in the bathroom is average. The environment is good and very stylish.

Sp being a few days in LA after traveling for a couple weeks and leaving from LAX. Very nice hotel for our purposes.Chose it because we had an early flight and it was close to the rental car return. The affordable cost wa probably because parking was $75 a day valet with the option to come and go as uou please or self park in a garage down the street for $25 each time you exit. I had booked quickly and didn’t see that so I was surprised. Staff all over the hotel were so nice. The first night our ac wasn’t working but we were too tired to deal with it until morning. Since we were staying another night they moved us, gave us free valet for the day (We used the self park option and already used a credit card so didn’t want to ask about that) and free breakfasts and access to the lounge with drinks and snacks 24 hrs. They were so accommodating. Rooms were clean, beds were comfortable I’d stay there again.

Front desk, housekeeping and restaurant are all welcoming and accommodating. It feels like home. Rooms are very clean and well maintained. The location is close to restaurants and Los Angeles International airport.

Generally speaking, the quality is above average, the environment is tidy, the facilities are sufficient, and the rooms are large enough. The only drawback is that the hot water output is small and the hot water output is relatively slow.