Guest User
October 17, 2024
This is our first time to Loreto, we’ve been here 12 days and every one of the staff, tour guides, housekeepers, front desk and restaurant managers, etc strive to provide excellent service. Everyone has been outstanding! They greet you every morning with a smile, deliver you a bucket of ice waters at the pool and go out of their way to make your stay perfect. A few shout outs for exceptional service since we arrived, Roberto at the pool, wants to satisfy and will do whatever he can to make you smile; need a towel, no problem, need a drink when the pool bar closes, no problem, need a lime, here’s three!! Jose at the beach bar, served us with a smile in the hot sun whenever we were there, remembered our names and made us feel very welcomed and well taken care of. Finally, Dylan who delivers food all day long at all the pools with a smile! What a very hard worker, we watched him run back and forth between the kitchen and pools with platters of food everyday. He’d actually run back to the kitchen for his next order. He’s working on his English and aspires to be a waiter one day. I hope we see him on our next visit serving us drinks around the pool and smiling all day!! Thank you all for an amazing experience!!