Guest User
March 22, 2022
This was the WORST stay ever! I have photos of the bathroom that would horrify you. Crayon drawn on mirrors, boogers on walls, red liquid splattered all over multiple surfaces, wood and paint chipping off, door latches that needed to be fixed, a toilet that wasn't even flushed when we got there and an office with a lighted open sign with nobody there. And to top it off, and alarm clock that went off at 5am waking us up after a much needed rest. We contacted management for weeks with pictures and were told we would not get a refund because we didn't tell anyone at the time, which we called and went to the office SEVERAL times and nobody was there and there was a busy signal or no answer. I also left AirPods in room and paid to have them sent and they only sent me only ONE of them. I made one last attempt today to contact them and after asking my name, they HUNG UP ON ME! Please beware. Their mission statement is noted on the desk and says they are "clean and hospitable and willing to resolve issues." Hypocritical. I am working with bank to get a refund as I was told several times they would contact me about my AirPod and that the owner would go over our situation in that WE DID attempt several times to find, call and contact anyone in the hotel the night we encountered the dirty bathroom. Nobody to be found. I only like writing positive reviews, but after being hung up on today, no way! That is not how you deal with a paying customer that is calling to follow up. And the worst thing is that, it is already predictable that this motel with follow up this review with something negative about me because they know how they handled this entire mess was appalling. There should be no excuses. Do not stay here! If I could opt to not put any stars, I would. I hope this saves a nice family from staying here. Read the other negative reviews and trust them.