Hotels Near St James’s Church, Hampton Hill in London

Dear customer services representative from IHG rewards club and Owner of HI Hammersmith, My family and I had the misfortune of staying at the Holiday Inn Express Hammersmith in London from 1st September to 2nd September in room number 340. During the checking-in process, I have encountered the most unsatisfactory, rude, and disturbing services in my lifetime that I think you should know of and hopefully do something about. First of all, we arrived at the hotel at 14:50. Upon arrival, the lady who was responsible for checking in, mentioned to me, all guests would have to wait for another 15 minutes before checking in. I was puzzled, and enquired the root cause to the problem, at the same time, trying to come out of an alternative solution (which they should have done this), asking as a diamond member to IHG rewards club, if the hotel can prepare the paperwork, take the credit card information first, and assigning a room can be delayed to a later stage? This is because I had to rush to north London to pick up my son. The reception lady replied very bluntly, without any sympathy, “We cannot do anything and usually your room won’t be ready until 4PM, we already move forward to 3 o’clock.” The room check in time should be 3pm not 4pm, this was stated in the hotel policy and in the booking email. I was not satisfied with her attitude and explanation. I don’t mind she told me the true reason, for example, the hotel is understaffed or they had a group of international tourists a night before who all have late check out. However, covering the true reason, finding an excuse does NOT reflect the expected level of customer services, which damage the integrity of services staffs and brand image. So I began to challenge her explanation, hoping to get a satisfying explanation with controlled and still firm voice. At the point, the duty manager Jas***e came by, instead of trying to calm the customer down, and asking for the reasons to resolve the problem. She behaved very aggressively (holding her head up, with her very arrogant face and body language) and being very judgmental, started to shout to my family (including my 8 year old daughter), in front of many other customers waiting in the lounge, ‘I dislike the way you talked to my colleague’, blaming me to be very arrogant and impolite to her colleague. In a matter of fact, I merely was very firm with my voice and unsatisfied why she said the check in should be 4pm, and refused to do anything to save a few minutes. She said the customer she was dealing with, has a diamond platinum status, if he can wait, why not me. I corrected her, “diamond is the top level of IHG club membership. What I am asking here is if I can check in early, at least fill in the documents and bank details, as I am in a rush.” She pointed out to all customers waiting in the lobby, “You have no privilege than anybody comes earlier than you.” I was not trying to take privilege as I explained before. It seems because she is the duty m

The hotel was as expected, staff helpful. However the usb hubs in the room didn’t function and there was no indication that they didn’t so having arrived late evening with a busy three days work ahead, I then woke up to a Flat phone and iPad. Reception then told me, on my enquiry that only the refurbished rooms had functioning sockets but plugs were available in the shop area. At £17 each I was unimpressed as I had no time to get down to the shops and get some charge going before my working day. Small things can cause unnecessary anxiety to solo female travellers and no phone is at the top of the list. So hence my poor rating. Food also was expensive and very average, go elsewhere.

It's full of surprises. The management company sent us the check in info 2 days in advanced and I was so shocked that gave us an apartment that is down in the basement. We complained and they eventually gave us an apartment that is on the 2nd floor. If you have lots of luggages, don't even consider booking this place. The stairs are really steep. The place was clean. The mattresses are sagging. Someone opened our door on the morning of our second last day and tried to check into our apartment. All in all, the experience wasn't too bad considering that I only paid approximately GBP180 per day for the half term weeks. For someone who mainly travels within Asia, it was a nightmare, but I guess it wasnt too bad in London standard.

Good location near bus/trains. Smugglers Way is quieter than you might think it would be. I asked for an accessible room and my room was on the ground floor, and it had a shower wet room. The shower was not very powerful but it was adequate. The room was clean and the air con worked well (needed in the heatwave). I would say everything was good except the price (155) and the 'free' breakfast. The breakfast was a complete free-for-all with people all over the place and no signage (would help if people queued in one direction I think). 2 of the 4 hot items were empty (no bacon or scrambled egg); we were told a 20 minute wait for more croissants, there were no pastries left and at one point they even ran out of bread. This was at 9am so not at the end of breakfast service. I wanted porridge and it wasn't clear that this was an item you had to ask for, there was no-one to ask anyway! It would have been good if a member of staff was on hand in the breakfast area to refill and advise customers. There was one member of staff trying to clear all the tables and she was being asked lots of questions and ”clear this table now” by impolite customers. You could not sit at an empty clean table because she was so overstretched. She was clearly doing her best and staying polite and helpful. As I checked out someone was ranting about the breakfast to the staff so they were also unhappy with it. It is the worst breakfast I've ever had in a hotel and I have stayed in a good number of them! I have been bitten by an insect/flea or something on my foot and I was wearing socks at all times except in the hotel room so I can only assume it was something in the room? I understand they do let pets in this hotel so I'm hoping it's not bed bugs!

We spent a nice few days in the Kensington area of London in May 2022. The room was comfortable and clean. The buffet breakfast was very nice albeit a bit crowded at times. We got home and realized that I left my drone with case and extra batteries. I called the hotel from the US and spoke withTheo, he confirmed they had found it in the room... yeah! Housekeeping turned it in. Thank you very much Paraschiva! I appreciate your help in finding the item! Now, how to get the drone home... Theo suggested finding a courier service to pick-up, package and ship the drone to the US. I do some homework and learn it would cost around $200, the drone was less than $400. I asked Theo if they could hold it 'till our return in September and he agreed. We return and I call Theo and he asks me to send him a label and he will take care of it, he does! Wow, who could ask for better customer service? We were not staying there and they took care of this, they didn't have to go out other way! Thank you Paraschiva and Theo. I hope we can meet next time we are in London so I can thank you personally!

We love this hotel so much, no regrets! 3mins walk to Earl's Court tube station. Very convenient to look for Halal eateries, by the stretch of main road. Both Veronica & Fawziah the Hotel Concierge staffs and svc crew at breakfast were all great. Breakfast buffet spread was just nice and the best was the 03 different choice of fresh fruit juice. The entire hotel has really nice fragrance, glad the standard room, has enough space to fit our 2huge luggage & 1 cabin size bag. Lastly, the bed mattress and pillows are comfortable, we had amazing holiday stay.

Lovely hotel to stay at, would happily go back. When we arrived the staff at reception where helpful and gave us all the information we needed. When arriving at our room I was pleasantly surprised (after reading other reviews) the room was well presented and it's clear that they have been updated, the only thing I would say is that it appears to be missing the final touches. There was aircon, this was noisy but not an issue for myself and my daughter. The room we had was small but functional for what we needed. The bathroom was our only minor issue, when I went into the bathroom upon our arrival it was like a sauna, the bath taps where constantly running (this has been a long standing issue as there are marks from it) and whoever had last been in the room was running hot water so the bathroom was very hot, switched it to cold and the issue resolved. Lovely peaceful street to stay in minimal noise from the road. The breakfast was a strange one for us. When we arrived at breakfast there was toast, cereal, yogurt and pastries that had seen better days. The hot offer was noodles, chicken mini sausages and beans... Tbf the noodles where lovely just not what we expected for breakfast.

Visit here often for work. The location is fantastic and the staff are always helpful and nice. The staff that work the Starbucks cafe in the lobby Ali, and Goitom always great me with a warm hello and go above and beyond.

The hotel is quite dated. There is no option to open the window so no fresh air in the room. Air conditioning in the room is quite noisy so we had to turn it off for night. The sockets are quite old I would say with the strange noise when used, instead USB worked better. Bathroom is quite old the shower was partially broken. It was okay for one night stay.

Do not stay here! I stayed for one night and thank goodness it was. Initially the service upon arrival was good and pleasant (hence two stars not one). However it went downhill from there. There was hair left in the bathroom and on the towels and the doors hadn’t been washed down and were dirty with fingerprints. The shower had been retrofitted to a bath so wasn’t high enough to get underneath due to being limited by the length of the shower hose which had been installed. Kitchen was good, however, and the window opened a touch to let fresh air in. However, there had been an issue with my bill and I was woken up at quarter past 10 at night (2215) by reception ringing to tell me this. When I said this was poor customer service this was brushed off and no goodwill offered. A note under the door would have been enough if they realised at that time. I was travelling for work and had an early meeting to log in for. I would not stay again. Very expensive for what I got.