Fitzrovia by Capital

Location was phenomenal

We booked the place, and saw the reviews after and then we got a little scared of the place, becase the reviews issnt that good, (bugs and other things)... We was told that the information about check, would be sent to us 48hr before arival but we did not get anything, i just wrote to them and got a quick answer with all the information, worked fine! We also booked a childs crib prior to our stay, but when we arrived at the place at 17:00 there was none.. We called them up, and 15 minutes later we got one brought to our apartment, with a high chair too, excellent and fast service! The apartment was nice and clean, good smelling and NO BUGS! we was really worried abot that, because we saw the reviews but there really was nothing in that sort.. The lift did not work when we was there the first 2 days, but was fixed when we was there. All in all, we had a REALLY GOOD STAY with a really nice location!

Property was on a great location.

🎈BEWARE 🎈BEDBUGS 🎈BEDBUGS 🎈BEDBUGS. 🎈BED BUGS! DO NOT STAY HERE!!! DON'T stay here if you want to stay healthy. Service from their central office is poor they do everything to avoid solving any problems. The pictures make the place look bigger than it is, in apartment 10, your suitcases can not stay in the room. The way it was initially set up, i couldn't even fit into the room, and I'm not a BIG person. The bed was moved around, so that made more room. I thought all was fine and never complained again. However, i had been reacting to something so serious itching and spots started appearing on me. NAAAAAAH! I thought I was allergic to something, and I had no idea it was bugs. I even wrote a previous review, giving them a 3 over 5 because I hadn't found the bugs by then. I am disgusted and feeling paranoid they have followed me out of that nasty place. Would i stay again? NEVER not even for free. Location is good for shopping, but with bedbugs, it is not worth the pain. The day before I was to leave, I found what had been biting me. How do I pay to get I jured and I read another review today, the person also apparently had same complaint. I have spots all over my arms, some on my feet and legs. The place looks clean because the cleaner works hard, but don't be deceived there are BED BUGS!!!!!!!! I have a video which I have sent to them so they fumigate that place before hurting someone else. They are refusing to refund me after leaving me with scares and having to buy things to treat myself for the itching. 🎈BE WARNED 🎈 I have reported them to the county and looking at othet options.

They transferred us to another property in Fulham because there was an issue with this apartment . Arriving at the other apartment they forgot to put the key in the lock for our check in so we had to wait an extra 30min. We made sure we needed a lift because i was travelling with my parents. The other apartment had no lift and they never asked for assistance to help us transport our baggages. There was no wifi, i contacted the owner and he didn’t respond to it. But he responded fast when we allert him for the missing key. The area was more quiet which i think we would of preferred the soho one. The appartment they give us is bigger and nicer which was very nice of them. And clean too. Besides that everything else was perfect Thank you.

Apartment was compact but perfect for my family. Close to main shopping area. Safe area. Only thing that was an issue was that the shower leaked under the door but it was manageable.