DoubleTree by Hilton Hotels in London

For a Hilton, this hotel is quite disappointing. The hallway floors are carpet, smelt very strange the moment I entered my floor. The hotel really needs some renovation. Unpleasant smell coming from my bathroom so I had to make sure the toilet door was closed. Lovely modern reception though, and good location. Overall takes about 30 min to get to the city. Personally wouldn’t return

We recently stayed here for the London Marathon 2022. We chose this hotel as the location was very close to the DLR station and very easy to get to Greenwich which was near the start. The hotel is hidden away off the main road but was very welcoming. Jeremy the Reservations manager looked after us and made our stay really lovely. We stayed for 3 nights and had a room on the 6th floor. The room was small but really cosy and quiet. Maybe could have done with a fridge in the room and some extra storage space but other than that an excellent stay. Breakfast was fabulous and on the morning of the Marathon extra food was put on and we could do down much earlier so we could digest our food before the run. Would stay again.

Everything incredible from Christina (from Venice) on the front desk to Vasimin at breakfast! Had such a laugh and felt so at home considering I was travelling solo. A MUST STAY hotel if you are in London but prefer to be a little bit outside of central but have Canary Wharf and the River Thames literally on your doorstep. There is an amazing shuttle boat that takes you for free across to Canary Wharf which is something you need to experience whilst staying. Thank you to all the team and the lady dressed as a pumpkin greeting all the guests and giving out lollipops! Festive and fabulous!

Good location. Minutes of walk to Ealing common and walkable to Ealing Broadway. Easy to reach the hotel from airport. The bar downstairs serves good fish and chip. Hotel rate is reasonable and friendly front desk staffs. I stay in this hotel every time when on business trip to Ealing

The hotel location is superb. First time visiting London and no issue taking the public transportation and if you plan to go for tours outside of London, the coach station is around 5-10 minutes walk from the hotel. The receptionist, Sai was very helpful towards our endless enquiries and tried his best to make our stay a comfortable one. The view from hotel room was okay as we are busy exploring the city.

Ideal for Eurostar - just 10 minutes on the bus to St Pancras. Very comfortable hotel, spacious room (we took the standard with a double and a single bed), great service (especially for families - cot provided, even gave me some warm milk upon request for my toddler to help him sleep). Nice shower and bath was useful for my little ones m. Arrival cookies went down v well with my daughter! And liked the cafe/bar Bloom downstairs - easygoing, friendly and convenient! Will stay again and definitely recommend.

If you're looking for a hotel to visit London, this is not the one. To give you an idea : Piccadilly Circus is about 1.5 hours to walk and about 45 minutes by taxi (expensive) and, if you're lucky, about the same by public transport (a mixture of walking, bus and tube... and a pain!) That said, if you need a hotel in this particlar area – which is actually nearer to Fulham than Sloane Square, then you could do much worse. The welcome was genuinely warm and we were made to feel appreciated. Despite checking in the previous day via the Hilton app., no room could be allocated, so we had to check in again at the front desk. The check in staff was charming and efficient and her trainee status was not evident. Our 6th floor room, well away from the renovation noise on the 1st floor felt, however, like a downgrade from the 'Queen' room we'd booked, as it had a double bed in it (150cm) – like Hampton Inns, which Hilton class as 2 categories below Doubletree. For Diamond members – who can expect room upgrades “up to a one bedroom suite” - this could be a disappointment. Queen beds are usually 160cm, doubles 150cm. If this hotel is selling doubles as queens, then I personally think this is a bit naughty of them. Also, despite the hotel stating that their 1st floor renovation work does not start before 9 a.m., they do not mention that the massive building project which half-encircles the hotel, starts well before this time and is constant throughout the day and, by the look of things, is destined to last for a long time yet. The room was clean, the bed comfortable although narrow and, apart from a few stains, the room was adequat for a one or two night stay. I wouldn't like to stay longer, as the bathroom is even smaller than a Hampton Inn – there's nowhere to put a toilet bag and nowhere to hang used towels. The shower unit is the same style as in Hamptons but much smaller than most. The toilet seat was loose and so was 'interesting' when using it, several plug sockets in the room did not work and the a/c and TV turned themseves off several times during our stay. Otherwise the room was well designed, with enough mirrors, work surface, chair, safe etc. and fridge that gets things cold enough – if you are willing to wait about 18 hours, that is! Don't expect a good sleep – the doors are not sound-proofed and are paper-thin. Room doors are also constantly 'banging' shut due to the spring mechanism. The lobby bar is well stocked but has slighly frightening prices. We didn't try the restaurant – choosing a Middle-Eastern restaurant 5 minutes' walk away – but the food we saw looked to be well-presented and seemed to be of the fast food type. The breakfast was, to be totally frank, extremely disappointing. The quality was good but the choice was extremely poor for a Doubletree and, in comparison to the maybe 30 or 40 Doubletrees I've stayed in, is by far the worst breakfast 'spread' I've seen to date. No ham, no smoked salmon, not even any utensils for the

The bed in the twin room of this hotel is very big, and three suitcases can be opened side by side, which is beyond my expectation. Before coming here, I read the reviews that London hotels are small and similar to those in Japan, but much bigger than Japan. The guy at the front desk was very nice. He asked several times if I had allergies. I didn't understand at first, but he was very patient. It turned out that he gave us cookies. The cookies were so delicious! The breakfast is also OK. It is only a few minutes' walk from the Natural History Museum and V&A. There is also a Chinese restaurant nearby, Shanghai No. 10, which saved my Chinese stomach. Recommended!

The hotel was in the perfect location close to a lot of amenities! Hotel staff were brilliant and always on hand when needed. Enjoyed our stay very much! Warm cookie on check in was the perfect welcome!

Our room is on ground floor, is noisy esp when we turn on the shower tap. It always stress us when bathing, it will start vibrating creating very loud sound. The temperature is so hard to adjust. Room is pathetic small with no space to open the luggage. When checking out the staff actually told us we have an outstanding of $350 which we have already fully paid through Trip.com. Ridiculous hotel, will not stay again.