Hotel Acapulco

Good enough

Hotel is lovely, well positioned for beach, bars & restaurants. Rooms spacious and clean with good size balcony. Breakfast was an experience, very chaotic, disorganised and noisy, far to many people eating for such a small space, for 5 mornings running couldn't even get anywhere near the coffee machine, breakfast was ok but luke warm at times, may I suggest set times for guests or pre book the day before. My mum, who is nearly 70, was quite stressed out by it. The pool had only 42 sun loungers, most of which were in the shade, so we had no chance of sitting around the pool. Staff all friendly and helpful. We were able to hire a kettle for 10 euros, which we got back when returning it.

Where do I begin.. when we first arrived at the hotel the young man on reception was very hostile towards us and gave us no information about the hotel. We went to our room and it had only just started to be cleaned so we went and informed the receptionist where we were put on the 1st floor instead. The bath was full of hair and we also noticed a short while after being in the room that the toilet didn’t flush,we got out of bed and told reception and all he said was to come back the next morning,meaning we were unable to use the toilet. We were woken every day around 6:30/7am due to the canopy next to our room being opened with a very loud squeaking noise. The staff were so awful to us and we felt so discriminated for being young (but not that young) and for being English.(we don’t even drink or smoke) The staff were extremely hostile towards us,but when they spoke to the Spanish or French they smiled from ear to ear and gave them the time of day. We were treat like dirt. We tipped no less than 20% when buying something from the hotel but it was never appreciated,they instead thank us with blank stares or dirty looks. They were so hostile we stopped going for breakfast as they made us so uncomfortable. I even had a Spanish guest come up to me at breakfast and asked if I was English,as I replied yes she laughed and shook her head at me,I’d never felt so belittled in my life. The housekeeper was EXTREMELY rude and never once said hello back to us or even faked a smile back,for this reason she was not welcome in our room as we didn’t feel comfortable to do so,we had to clean the room ourselves for the whole week. We feel so disrespected and we couldn’t have been more appreciative and respectful to these people. After doing our research we found that the Spanish have taken a disliking to tourists and we can definitely say this is true. We had ONE female receptionist who was lovely to us but we barely saw her. We were dismissed when trying to raise our issues and just kept being told to “come back the next morning”. I’m so disappointed that we’ve spent so much money and time on a holiday that we didn’t enjoy one bit. So, if you’re English then STAY AWAY! Instead,stay in England where we know how to treat ALL people with respect

Myself and my partner just came back from a 5 night stay! We were very impressed with the hotel and thought it was great value for money! The location is perfect and was so central but not too near all the night life! The beds were really comfy! The room was small but was perfect for what we needed it for! Breakfast was grand, normal breakfast that you get in Spain but definitely one of the better ones! We loved the pool area but I can see how it could be hard to get sun beds in peek season! The food at the pool bar was also good, and was handy to just have some lunch! Staff were all nice and helpful and we had no issues! Will definitely return! Was Abit annoying having to sign into the wifi and would have liked to English channels on the TV! (I know 1st world problems)