Es Racó d'Artà Hotel - Wellbeing Retreat

I knew we were in for a treat the moment we entered through the gate. The entire hotel is a special moment. It doesn't matter if you are at the front entrance, driving up the grounds, standing at the top of the stairs to the spa, or sitting on the patio for dinner - the architectural detail combined with the natural element construction creates a thought-provoking moment. The view from every place I stood could have been the cover of Architectural Digest. And then you get to your room. Our casita, 29 I believe, had everything you would need to live a comfortable life for the rest of your days. Want to soak in the tub? Want to shower inside, but with unobstructed sky above? Want close comfort with your partner, but also separate sinks, closets and storage space? Its there for you. Want it all with powerful minimalism so your mind and thoughts can fill the empty space? Also there for you. What if you want to step outside or you room onto a natural hardscape surrounded by native plants to have a glass of wine while enjoying the view? Its there! And that's just your room. Want yoga or mediation in the morning? Complimentary. Want a fresh, organic breakfast curated from local farmers and artisans? Complimentary. I've truly never experienced a more rejuvenating place to stay. As the name suggests, you'll fall in love with this little corner of Arta. Thank you for making this a beautiful stay for our honeymoon. We are forever grateful for this experience and look forward to coming back again soon.

Reason I didn’t rate it 5 stars, I must honestly say the service is not up to my standard. Everything else is amazing. Staff/service: staff are all friendly and nice, but as someone who paid $1,000 euros for one night, my expectation is high. My main issue with them is the villa we stayed at, the first night after our long journey from Palma, we did not have hot water. I called front desk, someone came, couldn’t fix it. He was apologetic and nice, so no issue. Next morning, I dropped by the front desk and brought up the issue. They didn’t think it’s a big deal, and said they are working on the issue. The guy I spoke to, did not apologize or make any offer to make me feel better. Another lady heard our conversation and stepped in, also didn’t apologize, just shrugged and looked at me like “what do you want me to do?” I mean, saying sorry would be a good start. I am from Canada, and worked in the hotel industry before. I am not sure maybe it’s the cultural differences. In North America, apology and offering solution to the upset guest is definitely required. From all the interactions I had with the staff, servers, bell boy, front desk, everyone is nice, but the things they do or say definitely have more room for improvement as a 5-star establishment.

Everything was amazing from the location, the hotel as to the amazing employees. The only down side is the lack of personnel in the restaurant, the menu staying the same every day. And the dishes were good but not up to par to an hotel of that level. The second day, for diner we had to wait 1 hour and 20 minutes to get the glasses of wine we ordered and the bread and olive oil. And the rest of the meal on top of the wait the dishes arrived mostly cold because of the lack of waiters. The scenery and the people though are spectacular.