Hotels Near AMC Livonia 20 in Livonia

Just wanted to get away from home for a night and the hotel exceeded my expectations! The lobby has a really nice bar & pantry area. And the room is lovely! This might be my new go to hotel in Michigan.

the service was good the room was spotless no complaints they didn't have food due to covid but altogether it was still ok I asked service desk if they had paper plates I feel like if you guys are saving money on not serving breakfast buy paper plates so when we order rdd food if we for get them

I stayed here the nights of June 15 and June 16 for a conference I was attending on site. I am a returning customer. Check in was a breeze, and my king bed room was clean and spacious for me staying there alone. I was impressed by the black towel marked ”makeup” in the bathroom; what a clever way to keep black mascara stains off white towels. I was not expecting housekeeping service during my stay, but was delighted to find the bed made and bathroom freshened up while i was at the conference. I at 5ive Restaurant on site both nights, simply because I was too lazy to drive anywhere else. Menu tends to be on the expensive side, but I was able to find reasonably priced items to suit my budget. They are understaffed, just like everywhere, but had no issues with ordering and getting my food. In fact, the chef served me one night, so you know they need staff. The bar was extremely busy, and so wasn't able to spend much time talking to bartender John, who remembers me each year I come.

Although we did not stay at the hotel, we attended a cocktail party today for a family wedding. I want to say that this far exceeded our expectations. The manager Megan was the person who ran the event and she was outstanding in every way. She made us feel so welcome and spoke to each of us multiple times to make sure that we were never left with empty glasses. A few of the others had met her during breakfast they said, and she remembered them when they entered the party this afternoon. Now that is impressive! She was everywhere and went above and beyond. But I want to mention specifically that my grandson was very hungry and food was not included. Megan offered and went and turned on the fryers in the kitchen and made my grandson a side order of French fries even though the kitchen was closed! Now that is hospitality!!!! Next time we come in town we will stay at this hotel and we hope that we will get to see Megan again. We may even come in just to see her for breakfast tomorrow morning.

This hotel is in need of a remodel. My bathroom tub surround was all delaminating, curtain rod loose so curtain didn’t stay in place and burnt out lights over sink. Table with microwave on it was leaning and carpet felt icky. Also came in one night after dinner and whole second floor hallway smelled like ****. Everything in my suitcase, even clothes I didn’t wear, smelled and had to be washed when I got home. Breakfast area fridge was full of expired yogurt. Only reason I gave a 2 rating rather than 1 is because the mattress was super comfortable and the guy running the front desk was exceptionally friendly and helpful.

I stayed here for two nights with my teenage son and his friend. Staff was very friendly and helpful, especially the breakfast attendant! She was very kind and checked on everyone, making accommodations as needed and keeping things very clean and stocked. The front desk staff was also very nice and always helpful, friendly and attentive. We would definitely stay here again.

Stayed a weekend here while attending a volleyball event downtown Detroit. Paid half the price of staying downtown and it was only about a 15-20 minute drive in so it wasn't bad. Check in was easy, room was clean and although there was some cosmetic things that could be fixed, it was at least clean. Wasn't able to use the pool or fitness area, but they both looked clean from the door. Though I heard the pool was out of towels and there was a lot of water in the hallway leading to pool. We had an issue with our fridge, but they rectified that to our satisfaction, beyond what we would expect. The only complaint (use that lightly) is that we had to leave the hotel by 7:05 to get downtown in time and we asked if it was possible to get breakfast before 7:00 and it was a flat ”no”. Worth a try I guess as most other hotels are very accomodating to this and will even offer to go bags ready to go for early departures. Just an idea for future, perhaps.

We were there for a quick holiday. Fast check in with very pleasant staff. Was given complimentary breakfast and coffee-I assume as an Elite Bonvoy member. Room was large , clean and great view from the 12th floor was beautiful. Easy to get everywhere from this location.

On July 14 I flew to Detroit to attend a funeral on the 15th. I carefully researched airport hotels. The one I wanted was The Westin but couldn’t justify $340 for 11 hours. So I chose the next best thing, Embassy Suites, still expensive at $200 but I prefer to be clean and comfortable in hotels. Embassy Suites has always fit the bill in the past. When I walked into Room 217 my heart sank. It did not have that clean feel I was used to and had a moldy odor with old worn out furniture. I took photos to prove all of my anxieties. The curtains were old, thin, shabby and torn. The sofa was torn in several places. The table had dried food on it. The beds looked like children had made them up and the pillows were small squares like the size of medium throw pillows. The bed spreads were worn out and thin. There were stains on the pillow cases and make upon one. The towels were shredding. The toilet was so small your knees were up in front of you. I was appalled and disheartened. But, like a big girl, I sucked it up and did my best to make the room to,enable by spraying it with sanitizer and perfume and covering areas with towels. I carry a travel sheet for those…’Just-in-case’ moments which I never thought would happen at an ES hotel. I put my sheet over the sheet and pillow case and tried to be a good soldier. I began to nod and opened my eyes and saw something moving. Startled, I jumped out of the bed and grabbed a tissue to see what this was. I hate bugs of any kind but at this point of desperation, the bar was so low, all I could hope for was that it was a filthy disgusting roach and NOT A BEDBUG‼️ I put the insect in the water glass with a little water and took a picture. When I enlarged the picture I was beyond upset and completely baffled…IT WAS A TEXTBOOK BEDBUG!!! I googled images of bedbugs to see if this really was a bedbug and…it really was a bedbug…smh. I called downstairs and told the desk clerk, Diamond, there was a bedbug in my be along with all the other cosmetic problems, she replied “I can assure you it is not a bedbug cuz we get checked for them every two weeks. I decided to take it down to the manager but that person was gone. I showed Diamond the photos of the condition of my room and she was disconnected. She explained the furniture is not their fault because Covid prevented them from remodeling. Ok, regardless of the reason, the facts were the facts. She didn’t need to prove anything just lend an ear of understanding how I was feeling about paying $200 for 11 hours. It seemed Diamonds customer service skills needed honing. Diamonds words of understanding and compassion were “Would you like to check out?” I kid you not. I was not trying to get a refund, I saved $10 by using Priceline instead of Hiltons site so, no, I’m just letting you know what’s happening…period. I told her I’d love to if she was going to pay for it! Of course not. When she first saw the bedbug she tried to tell me that was not a bedbug but when I

I had nothing but problems with this hotel. I was only staying there for work and my job was paying for it. The first time I stayed there about a month ago, they told me they needed my credit card to hold a deposit. I was then charged for the room instead of a pending hold. I’m still going back and forth with their accounting department to try to get that charge taken off. When I stayed there the first time, they were also supposed to have a meeting room set up for me the next day. When I went to the front desk they had no idea what I needed. I showed them the contract my boss sent me and they took 30 minutes to scramble up a room last minute. I had to start my meeting late because of the hotel forgetting to set up the room. The second time I stayed, last night, when I go to check in they tell me there is no card on file and I have to pay for the room! I told them that’s incorrect and called my boss. The woman at the front desk called her boss too and told me it was settled but I needed to put my card down for the deposit. I told her last time they charged me for the room, she promised me that would not happen again. Now today, I check my statements and I have a pending charge for $100, the deposit, and a random $35 charge that I have NO idea what for! I’ll call tomorrow to try to get it settled but I just can’t believe the issues I’ve had with this hotel. I travel a LOT with this company and have NEVER had issues like this before!