Guest User
March 17, 2023
'We will take this as a training exercise' the manager said as we detailed to her the problems we had since arriving - this is not good enough, I thought. How many training exercises do you need to finally increase the IQ of some very slow or non responsive staff? - we booked the hotel weeks in advance as hotel members and sent our requests for a quiet room. We called once again before reaching the hotel, as we were driving through a storm from Memphis which delayed our arrival to 10pm in the evening. Shaniqua (or Shafiqua) promised she will write down our requests. As we arrived, the receptionist informed us there was nothing on file, while chatting away to another client saying the cleaner (sat on the reception desk) does not have any information and we should talk to her. 'How important does she think she is?' I wondered. - room 522 was located right at the end of the hallway, near 5 other room doors I noticed with people who kept coming and going with doors slamming hard. We can hide in the long suite, I thought, but no, it was overlooking the interstate I 30 we just came from with traffic 24/7. Surely this could have been avoided if a room was to be reserved on the other side of the hotel, clearly the management is not doing a very good job at training the useless receptionists. - no breakfast included and the majority of their around 50 channels were not working 'because of the storm' - imagine all the hotels in the world not to have TV working because of a storm!!!! - some 3 toiletries in the bathroom, thin bedding sheet that made me scratch the whole night - no wonder the next days I was a wreck - hairs in the bath tub and around - as per my pictures, proof no cleaning was done properly - very funny looking ceiling, dirty, marked wood surfaces - everything was bringing down something which could have looked like a 5 star hotel - no tea bags in the room - I wish I knew that to bring my varieties of tea from home - thank God the main road was not busy and there are several restaurants nearby. A supermarket, having just basic things is located a few streets away - parking is 10 USD per night and you can access it from the back of the hotel: it is a public parking though and then have to drag your suitcases though some outside areas, and press the buzzer for the receptionist to come and open it late at night - what a mess, you think: I could surely do much better without this and seeing the receptionist' moody face. If she worked for me I would have asked her to pack her bags and leave on the spot.