Holiday Inn Express should have uniform service and standard, but this one in Litang is not good. Maybe it is because of the low business in the off-season. It doesn't look like a chain high-end hotel at all!
First of all, the front desk staff doesn't feel very professional. It looks more like a hotel opened by their own family. Is this a franchise store? But the service is fine, just very unprofessional.
Second, I booked a room with two breakfasts, but was told that there was no breakfast. I would be refunded for breakfast when I check out tomorrow morning. OK, no problem, but they refunded me 20 yuan in cash the next day. Is that okay? Of course I'm OK, no problem. It doesn't matter if I don't refund it. But since I refunded it, you have to have an assessment standard. It's really speechless!
Third, the room facilities are still very complete and good, but the oxygen supply equipment is just a decoration. There is no gas when it is turned on, which means that the switchboard is not turned on at all, which makes it uncomfortable to sleep all night! I decisively changed to another one the next day.
Excellent
899 Reviews