Ibis Styles Lisboa Centro Marquês de Pombal

Good hotel, good facilities and excellent staff. The cafeteria waiter is too tired and distrustful. It was a little overwhelming

This Ibis hotel in Lisbon is right in the city center, with a very convenient location. There are various restaurants near the hotel, and there is also a Korean restaurant next to it. The hotel room environment is also very fresh and clean. The room is also simple and clean, the breakfast is good, and the environment is also very good, like a cafe. It is precisely because of the good breakfast environment that I wanted to take a video with my mobile phone, but an American who was eating in the restaurant told me in a very stern and even fierce tone that I could not record the video. He said a lot to me, as if he meant that my recording infringed the guest’s portrait or something. I also deleted the video in front of him and said sorry, but that *** foreigner, probably seeing that I was alone and wanted to bully me, came to my table again and again to warn me, which made me so angry that I didn’t eat well. I was affected on the second day after arriving in Lisbon, Portugal. Then I went to rest in the room. When I was resting, someone knocked on the door. I thought they were here to clean. After opening the door, a black woman was talking on the phone in her hand. She was surprised to see me open the door and left without saying anything. I asked in English: what's up? She didn't reply to me, and I was very puzzled. After I closed the door, the more I thought about it, the more I felt something was wrong. The more I thought about it, the more I connected this black woman with the white *** who had harassed me again and again in the morning. I thought it was the white *** who asked this black woman to come and see if I was in the room. I didn't know what she was going to do to me. The more I thought about it, the more scared I became, and I was shaking all over. Because I still had one night's order, if I checked out I would lose one night's accommodation. So I called the Ctrip hotel butler, and I would especially like to thank Xiaobin, the butler who helped me with the application, for calming me down and asking me to protect myself. He went to help me communicate with the hotel. Finally, the hotel lobby manager called me, and we met in the hotel lobby and used translation software to communicate the whole story. The hotel manager told me that the person knocking on the door was their staff, who came to confirm whether the room was empty. The room was checked every day, but when I knocked on the door and saw the guest leaving, it was indeed their fault and frightened me. I apologized. If I insisted on checking out, it could be approved, but 50% of the room fee would be deducted. I told him that I didn't really want to leave, but I just felt very uneasy and a little scared. Now you tell me that it was your staff who knocked on the door, then I feel relieved a little, but I said I would not check out, but could I change the room, because I was afraid of being harassed by that white *** again. The manager said no problem, not only changed the room for me, but also upgraded the room type for me. The front desk manager really has a very good work attitude and understands my experience. I am not good at English, but I am not impatient. I apologized to me throughout the whole process. I am very satisfied with the final result. At the same time, I also thank Xiaobin, the butler of Ctrip Hotel, for the warmth and help he gave me when I was particularly helpless. Thank you. If the agent can see this review, please help me write an English thank you email to thank the front desk manager.

There are free tastings of traditional gourmet egg tarts in the lobby! About 3 kilometers from the beach