Guest User
November 3, 2024
Hotel is bright and clean with very comfortable beds; good, spacious showers, and lovely toiletries. The courtyard area is very pretty, and the location of the hotel is ideal for exploring the old town and has some lovely bars and restaurants close-by. However, problems were encountered at check-in; the breakfast service was poor each day, with delays in replenishing some basic buffet options, and orders for eggs taking an eternity to be served. Housekeeping was hit and miss, - our room was cleaned well but each day they failed to replenish tea / coffee / creamer, or provide the correct number of clean towels. It therefore appeared that staff would benefit from customer service training. Tip: ask for a room facing the courtyard, as rooms facing the road look directly onto noisy and unsightly construction works opposite.