Alinaforever
August 26, 2024
The hotel is a three-star, so I expected a three-star service; I changed my mind!, the kindness of the staff, the cleanliness of the rooms and common areas, the variety of breakfast certainly raise the level. The hotel is full of historical objects from the Sicilian countryside, wherever you look, there is a historical object! I am happy to have stayed here. There is the possibility of having breakfast in the garden by taking the trays with breakfast outside. Reception open 24 hours as well as the bar. Very clean room, white and scented linen. Comfortable mattress! Definitely positive quality-price ratio. The hotel is right near the center, you can easily reach the hydrofoil dock and the marina corta port, the shops and activities. The strong point is the owner, a very determined young woman!! She assisted us by phone when, having made a non-cancellable reservation on a portal, but no longer being able to stay, she helped us find new suitable dates without losing the payment!; but above all, on the day of our arrival, she found a boat all for us to go around, even though there was a patron saint's day on the island and it was impossible to find an available boat, especially because in our group, a friend was in a wheelchair, as he was disabled. She made a series of phone calls of her own free will to help us! And she helped us!! She contacted a person who made himself available to let our friend in difficulty enjoy the sea too. For me, this, this undue attention, is worth more than any star!!
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