Guest User
January 8, 2024
My family and I decided to go out for our Christmas meal last year (2023) and we all agreed on going to the Pyewipe as we all liked the sound of the menu. So, I made the booking and paid £10 each for the deposit (there was 4 of us). Unfortunately, 1 family member couldn't make it, so I rang up and informed them. I was told the extra £10 paid would just come off the bill on the day. Then the day came and I was absolutely shocked at the service we received. Our table was booked for 1200hrs , and by 1240hrs, we were on our third course. As soon as we'd finished our course, the plates were collected and the next course was in front of us. We had one drink throughout the meal as we were not asked if we wanted another. The staff were hovering over us, watching and waiting for us to finish. Then, after we had finished, I asked for the bill. When it came, it only had £30 taken off (even though I had paid £40). I raised this with the waitress, who said they would send the manager over. I then raised this with him, who informed me that they don't normally take deposits off the bill if you don't show, but as I was told on the phone they would, he would honour this. He returned with the new bill, placed it on the table, and went to get the card machine. As he left, he made a sarcastic comment of 'don't worry, I'll pay the difference'. I was a bit confused with this as I'd already paid the £10 he was taking off? My partner queried this with him, only to then receive more rude and sarcastic comments about how he has happy to make the payment. He also told us that as we amended the booking from 4 people to 3 , they've lost out on that seat and extra money? Given the cost of £76 per person, I'm absolutely appalled at the service we received.