Guest User
October 28, 2023
Place is old and outdated. Bathroom toilet was lopsided, as was the shower. Curtains didn’t close, rust on the lamps. Wifi was spotty. Beds not comfortable. The list goes on…The only great thing was the ocean view from my window. I was content with that until I had a guy accuse me of taking the tv. (My son insists on bringing his own tv for video games) He yelled at me across the street asking where I was taking the tv. I informed him it was mine and I asked if he worked here. He said yes, so I told him to go check my room, to see the tv is still here, which it was. He continued to accuse me and yell at me in front of other patrons checking out of their rooms. Very unprofessional. I told him that’s why I leave my credit card on file, right? To charge me if I take anything and/or for damages. He called someone to let them know that I was out here taking a tv and I again told him to check my room, so he could see it was still there. I left and went to the front desk. They weren’t very nice or helpful. She seemed upset and annoyed that she had to apologize and she defended her employee. I’m very unhappy with their customer service. I do get that they are worried about their hotel belongings but again, that’s what my credit card on file is for. The guy could have talked to me discreetly, not yell from across the street. In the end, she told me, I get it, you won’t be coming back and we don’t want you back. Horrible, horrible, don’t recommend.