Hotel Alexander

My husband and I where booked to stay7 nights in this hotel through an organised tour trip with travel company arriving 18th September 2024. On arrival at check in the receptionist informed us where informed we where only booked for 6 nights, we showed her our reservation documents from the travel company, the receptionist was un interested and unwilling to check our documents, during check in she constantly answered telephone at reception and speaking to other member of staff until we questioned her customer service. She informed us we needed to contact our travel company. Which we did straight away whilst in reception. We where informed by them we where booked for 7 nites and they would rectify this with the hotel and would contact the hotel regarding the booking, to check back with reception in a few days. We did as instructed on day 2 of our holiday, again receptionist was extremely rude and unhelpful, she didn't even lift her head to engage with us. She continued to look at her desk. She stated that there had been no communication from travel company without even checking computer or engaging with ourselves. When we asked her why she hadn't check for us she informed myself, "mam if I say we have not had anything then we haven't " in a very aggressive rude manner. The reception staff unprofessional certainly ertainly need some customer service training Room was clean although dated. Strange lay out with shower in hall way. No tea or coffee facilities. Very poor for 4 star hotel. Smoke detector in room capped and taped, making it inoperable. Very frightening. We had a balcony room which was shared with several room. Artifical grass dirty. Over grown plant pots filled with weeds. Trip hazard at patio area accessing balcony and sunlounger especially for anybody with mobility issues or visually impaired Breakfast choice appalling, scrambled egg appeared to be uncooked. Limited choice. Table of cakes for breakfast. Limited choice of fruit, have never stayed in hotel anywhere where bananas are chopped up and turning bkack. Only positive about restaurant was the waiting staff who where polite and professional. Had to access room and reception area through restaurant area, which in evenings was not very nice for guests having evening meal. The reception area is also a trip hazard for anybody never mind guests with mobility issues or visually impaired as there no clear differential marking on level changes, I am fit and healthy and nearly tripped over at ramp near lift and access door to dining room. On arrival we witnessed the aftermath of a lady having fallen We have travelled extensively in Europe, USA and Asia and never experienced a experience like this. Thankfully we did move on oour final night and recieved excellent experience with helpful professionals service in a safe room Avoid this hotel at all cost These are my options of this hotel .