Longyan Guan Zhai Jun Lan Resort Hotel

The hotel is quite new and very clean. The staff are incredibly helpful; they'll go out of their way to assist you with any request. For instance, when we wanted to make a Christmas tree, they provided solid glue. When my clothes were covered in lint, they found tape for me. It was a really great experience!

The hotel offered a complimentary upgrade to a mountain-view room, providing stunning views of Mount Guanzhai directly from our room. The breakfast spread was extensive, and the room itself was spacious and very clean. They even provided a welcome souvenir, which was a really nice touch!

Because of the rain, I booked this mountain view room. Enjoying the rain and watching the clouds from the balcony on a rainy day has a unique charm.

This was my first stay at Junlan Hotel since it opened two years ago. The entire hotel was very clean, and the garden was well-maintained with pest control, making for a pleasant stroll. The indoor facilities were complete, and breakfast included children's tableware and cartoon-themed bags that kids would love. The ball pit was very clean, making it a great choice for families with children. The indoor pool is open in the spring, but the water is quite cold, so I wouldn't recommend swimming. The rooms were excellent in all aspects, and the provided children's toiletries were adorable. The complimentary welcome gift was also very practical. However, I strongly suggest installing screens on the windows, as small flying insects can get into the rooms on rainy days. The front desk service was very professional, and the doormen were very helpful in unloading luggage.

The hotel environment was great, very clean, and suitable for family trips. The breakfast was also delicious. Highly recommended!

It's a bit strange; it claims to be a family-friendly hotel, yet it lacks bed rails. Other children's amenities, however, are quite complete. As a five-star hotel, looking at customers while speaking is basic, right? The receptionist, Chen Xiaomei, was expressionless and had a terrible attitude; she didn't even look up when I spoke to her. After checking in, I wasn't satisfied with the room type and asked Chen Xiaomei if I could pay for an upgrade. She didn't even look up and simply said there were no rooms available. I checked Ctrip, and there were still many rooms available. Clearly having rooms available, yet refusing to allow customers to pay for an upgrade and failing to communicate with customers is extremely incompetent. This service is worse than a 50 RMB restaurant down the mountain. My takeout arrived, but I wasn't in the room at the moment. I told the front desk I'd deliver it in five minutes. Three minutes later, I returned to the room to find a robot waiting at the door—I was helpless. The front desk really seems like a makeshift operation. I found a huge ant on the bed. The doorman, cleaning lady, and restaurant staff were all very friendly. I've also seen several complaints about the front desk on Xiaohongshu (a Chinese social media platform). It hasn't improved after all this time; maybe the front desk staff are all people with connections.