"Perfect view and location sincerely strongly recommended"

"This is probably the worst place I’ve ever stayed. I arrived to be ‘greeted’ by the very grumpy and unfriendly Thai owner who really couldn’t have cared less. The room was up numerous stairs (I had a lot of luggage) and was lack lustre, in desperate need of re-decorating and some decent furnishings. The towels were thread bare, the duvet too small for the bed, the pillows were smelly and bed linen only fit for recycling. I couldn’t face breakfast as the breakfast room smelt musty and grubby and was in desperate need of a deep clean. I do not recommend this establishment and couldn’t wait to leave."

"Eddlewood is a lovely guesthouse with bright, clean, comfortable rooms, a great location (good and easily found on-street parking, too) and a great host. This was my second stay, made all the more welcoming when greeted by name. Not suitable if unable to do stairs, though."

"Food was ok, pork medallions not medallions and overdone, tough in places. Chefs veg watery and a heap of red cabbage which was already on the plate. Dining room has great views but all public areas looking tired and dated, hasn't had a face lift in over 20 years so sadly overdue. If your looking for great food it's a no If you just want a unexceptional meal it's ok."

"We booked here for one night as our holiday rental property was not available until the following day, and we were unable to secure any other accommodation in Lerwick. Superficially, an attractive historic building right on the sea, and a few minutes stroll from Lerwick Town centre. Otherwise I think this place struggles to fill the definition of a hotel. There was no receptionist on our arrival, only a hand written note with a mobile number to call. It was answered at the third attempt, and the staff arrived after about 10 minutes. To be fair, he was polite and courteous, and helped with our luggage, and showed us to our room. The bed was at least clean and comfortable. The hotel has no functioning restaurant, bar, or lounge, and we were advised to use the Grand Hotel for food and drinks, which we were later told by local residents belongs to the same owner. We couldn't ignore the damp and black mould on the walls in our room, a tiny TV which was wall mounted at ceiling level, exposed electrical wires to a trouser press, and wallpaper coming away from the walls behind the reception desk and in the corridors. We were woken the next morning by a fire alarm at 6.15 am, went to reception to be told there was no emergency by the one member of staff available. Fortunately Lerwick has some very welcoming restaurants and cafes. A couple we met on our trip who had also been booked into The Queens, told us they were shown to their room, and the toilet seat was propped up against the sink. They cancelled their booking and managed to secure alternative accommodation for the week. One cafe owner we got chatting to said " we deserved a medal " for staying there, so our experience does not appear to be unique. This place has so much potential given its location, but is either being deliberately run down, or knowingly run extremely poorly on a shoestring. Having been quoted £160 for the on line booking several weeks before, the experience was frankly laughable. Avoid if you have the choice."

"We loved our stay at Fort Charlotte. Ryan and his team were wonderful to work with, accommodating, and warm. The room was cozy and clean with a gorgeous view of Lerwick. We were very sad to leave."