Radisson Hotel Lenexa Overland Park

Claimed to be handicap accessible 1 grab bar in a high wall tub. 1 elevator 1 broken. Services available only on certain days. Room was old and dingy and no food except snacks

The hotel staff was helpful for the most part, although I had a toilet issue during the night and they couldn't seem to locate a toilet plunger friendly people

Unfortunately, the hotel is very, very run down. It appears they are replacing carpet in the lobby - and although the lobby is very spacious, the current state definitely is a tripping / danger zone for the elderly. The elevator (although 2 of them) are extremely small, if you have luggage, only 2, maybe 3 people, can fit. The walls need painting, carpet is horribly stained and dirty. The first room I checked into had toilet paper and feces in the toilet; when I called to ask if the room had been cleaned, the front desk replied 'probably not, come back down and we'll put you in another room'. There was no apology, sorry for the inconvenience, nothing. My background is hotels, so you can easily check to see if the room SHOULD have been cleaned. The new room was difficult to find, signage is insufficient. The hotel room, itself, was fine - bathroom is very small, with no vent. Bed was comfortable.

it was a horrible experience, you have to wait until 3pm to check in which is understandable but there is also a long wait and 1 person at the front desk. My husband left his Apple Watch on the bed before check out and we decided to step out and come back and get it but when we arrived they stated they didn’t find anything even thought his Apple Watch location kept pinging at the hotel. we called the front desk and she was rude and hung up the phone. she stated the cleaners/maid didn’t see anything but we know we left it at the room. She gave us the key to look but that was after they came and cleaned the room so it was a waste of time. very unprofessional, you also have to pay for your own breakfast, it is not complimentary. I spent 44$ so my family of 4 can eat. ridiculous

I'm enjoying my stay. Place nice clean and staff in very professional and friendly breakfast was great.

I hadn’t posted about this because we’ve been hoping to hear back from the hotel regarding this incident. But during a recent stay at Radisson Hotel Lenexa, Overland Park, the breakfast buffet had a cereal labeled as cocoa Krispies. As you can see in the picture, this is the wrong cereal. My son has never had cocoa crispies and did not know what to look for so he trusted the label. The cereal appears to be Reese’s puffs as Robbie had a peanut reaction. The reaction caused swelling and itchiness in his throat, but he did not go into anaphylaxis. We were very lucky and thankful for that. However, the staff at the hotel did not care at all that they’re negligence caused this reaction and could have hospitalized Robbie. When I commented on it to the person in charge of the buffet, at first, they said that it did not happen. Finally, they acknowledged there was a problem when Phil insisted they remove the cereal from the buffet. At no point during Robbie‘s reaction did anyone from the hotel speak to us, apologize, show any kind of compassion at all. From what I understand, if there hadn’t been a label, it would’ve been incumbent on us to inquire if the food was safe. However, they mislabeled the food. It is directly their fault that he had the reaction. It is the grace of God that’s some thing worse didn’t happen. We still have not heard back from the hotel, despite Phil calling the manager last week. It is as if they are trying to erase what their negligence did to my son. If you have food, allergies, do not eat at the breakfast buffet at the Radisson in Lenexa Overland Park. But truthfully, I would just recommend not going there at all. Feel free to share this with others who travel, especially those with food allergies

Main elevator was out of service. The ice machine on our floor was not working. Walls are thin, people in next room was extremely loud. Had to contact front desk several times to complain. Would not recommend this hotel. Radisson hotels used to be great places to stay, not anymore.

The hotel itself is beautiful (lobby and rooms) with a cool design, the beds are comfortable enough. Breakfast is not included ($12/person/day). We had strange interactions with the staff but nothing rude or vulgar— just the staff between food and front desk just not being on the same page/not acting very professionally. The pool and hot tub are in an open part of the lobby so the sound travels really clearly to your room so sleeping in or early bedtime or naps are difficult. Our room had an adjoining room and the people next to us had kids who kept jiggling our door handle and the sound from their room of kids yelling and playing was very loud as if it were in our room. The floors are vinyl so sound definitely echoes. Housekeeping is only every 3 days. Undecided if we’d come back or recommend for these reasons.