Guest User
October 6, 2024
Not a great experience overall. Location is not directly off any public transportation line so bear in mind lugging luggage on cobblestone can be very taxing. Service was slow at check-in. Only one staff was there in the evening, and a short queue formed to check-in while waiting for the staff to get off the phone. At check-in, room was automatically assigned via iPad, which was not a courtyard view as advertised on Trip.com, but rather a view of the garbage dump (from room 101). Went back down to ask for a change of room, and 45 frustrating minutes later, the front desk said it was because of the room category and “offered to upgrade” for 20 euros additional per night. After travelling for a long time, I didn’t want to waste any more time with a back and forth as to why Trip.com advertised a courtyard view, and the hotel gave me a garbage dump view instead, so I obliged. The new room however, was much better with a view of the Thomaskirche opposite, a lot more internal space, and a mini kitchenette.