Guest User
August 13, 2024
Booked for 3 days/2 nights via an offer in the newspaper. Room very small and dark: small window that was overgrown by branches of a tree. Because Leiden is a nice city with a lot to see, on Saturday we set off early. At the end of the morning on mobile by the reception that there had been no check-out and dinner had not been paid. Explained that there had been booked and paid for 2 nights, and that on Sunday when checking out the bill for extra costs would be paid. When returning to the hotel in the evening, the key of the room had to be exchanged and the room/bathroom had not been cleaned and no towels had been changed. Of course this was not accepted. In short: bad hotel!
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