Courtyard Lehi at Thanksgiving Point

We had amazing experience at this hotel. Marriott is my favorite brand, but we usually don't stay at Courtyards. I'm glad we decided to try this one out, because we now found our favorite spot in Lehi! From super smooth check in, clean rooms, great clean pool, to such a nice front desk personnel!!! They made sure to accommodate us the best they could and truly made us feel welcome... It's a small hotel with big heart, that's what it felt like. Management was great and quick to respond and help us with few things we asked for. We are definitely coming back!

For years this has been our favorite place to stay when traveling in the area. We got to know the staff & management, and they got to know us. The service was excellent. The new manager, Kenan Hafovich, is terrible. We won't be returning. He wouldn't let me wife check in because he said she's not on the account. We've stayed at Marriotts 767 nights over the past 20 years, and the only other time we've had trouble checking in was at the Marriott in Beijing that required my passport, and my family arrived a day before me. His attitude was rude, not helpful. When she started to call me, he interrupted her, and with a patronizing tone, he said that he could not speak with me on the phone. Of course she needed to call me to let me know to call him. I called and verified my identity and reservation confirmation code with the lady at the front desk so that they would let me wife check in. I then asked her about this policy. She said her manager was right there, so I asked to speak with him. He could not explain why he was enforcing this policy when no one else seemed to be. After talking with him for a minute or two, I discovered that they were still not allowing my wife to check in. When I asked him why, he said that he wasn't going to let her check in until I stopped talking with him. They had already confirmed everything. There was no reason to make her wait. I told him so. He insisted that he would not check her in until I hung up. I called Marriott. They confirmed that the policy is that if I'm not present at checkin, then I need to add my wife to the reservation. I told them that they need to make it more clear on the website how to do that. They said that you can't do it on the website; you have to call Marriott for each and every reservation. Marriott's quality of service has been declining these last few years. There are still some great people working there, but there are also some who seem to have no interest in providing quality service. Poorly-designed policies don't help. After 20 years with Marriott, we're looking for a new hotel brand to frequent.

Emma was so cool upon check-in that she went out of her way to accommodate my stay even though I had erroneously booked the stay for December as opposed to September, despite this, she was able to book the room for Sun-Mon on the fly for the first two nights. The next day I spoke to Asia & the General Manager, and they made an exception and extended my stay for Tuesday evening so I didn’t have to switch hotels. I travel to Lehi often, there’s no way in the world I will stay anywhere else provided there are rooms available. I felt loved. Also, I prefer this hotel to SpringHill Thanksgiving Point as it is cleaner, the staff is more accommodating, the amenities are superior, and I prefer the bar and, Starbucks coffee and food options. Well done team!

I don’t write reviews often, however I felt inclined to here. The hotel for a Courtyard was a 10 out of 10 with cleanliness and modernized rooms. The staff was very accommodating and valued Bonvoy Elite members, and went above and beyond with requests. Keep up the good work!

I stayed here as a stopover between two days of a long drive. I had never stayed at a Marriot Courtyard before. I was so pleasantly surprised. The room was extremely comfortable, spacious, and quiet. It had a very comfortable couch and ottoman. The room and the facilities were modern and clean. I would totally stay here again.

The AGM was a cool lady. But only she can't bail out the bad performance of this motel. As a titanium member, I was shocked. There is no proper "making u feel a proud marriott member". Cons*: 1. No breakfast. That's terrible. They give 10$ voucher for 25dollar breakfast 2. Toilet design sucks. It floods wit water mostly. No proper drainage 3. Charging carpark charges. 4. When u wanna get that expensive breakfast, u need to wait an hour. Kitchen was terribly slow. People were making noise. It was a chaotic situation That place sucks!.

Took the grandkids on a little trip for spring break. Went to Thanksgiving Point, when it came time to head home they were so disappointed, they loved the room, the swimming pool, and the bistro for breakfast. It was so clean and comfortable.

We had a fabulous stay! Truly, five stars! We haven’t had a staff and a team that we’re open to our needs and anticipating our needs since we stayed at the Le Blanc in Cabo San Lucas about 10 years ago. Well done! We were there on business, attending a conference on the Condor Approach. We had a great stay and conference, and pull that off, it’s not just one person, it’s a team of people that are all on the same page and goes beyond just money, there was an energetic exchange between all of us. Thank you for hosting the Condor Approach integration conference!