Guest User
July 5, 2023
Other than having a kitchen with a full size fridge and nice modern countertops, I have nothing nice to say about this hotel. We got to our room late and pulled out the sofa for our kids to sleep on and it was completely ripped and shredded. We're on a long road trip and I've had my kids sleep in some relatively uncomfortable pullouts but this was unacceptable. I think a blanket on the floor would have been more comfortable (seriously). On the plus side, we did ask to be moved to another room and the lady at the desk agreed, but honestly that bed was worse, and I'm not sure how that's even possible. We asked for a refund (which thankfully we got) and moved to the Courtyard, their sister property, a stones throw away. It was better because they had two queens. I'll make a separate review for that, because there are issues with these properties which have the same owner, but overall it was nicer. I don't blame any of this on housekeeping or maintenance. I think this is the case of an owner who is cheap and does the bare minimum to keep the Marriott name. You can tell by the very random improvements that likely had to happen to stay in the franchise. I have not a doubt in my mind that these employees are overworked and underpaid. The sister property has the same issues. This hotel is tired, run down, and absolutely not up to Marriott standard. I suppose it would be fine without someone needing to sleep on the pull out, but I'm hard pressed to think that you can't get something substantially better for quite possibly cheaper very near by.