LondonFlyer76
July 12, 2024
BEWARE - nice hotel with a BIG catch. Great location, decent modern rooms - and if you like it cool, they try to help with fans and slightly clunky portable aircon (which is useless as you need the window open for it to work). But they try at least. Reasonable breakfast. HOWEVER: the big problem is their small print which is tantamount to a con or scam: if you leave your key in your room accidentally and lock yourself out, as I did, and come back after 11, they charge you up to 200 francs for the simple privilege of having a new room key made! This is totally unheard of in modern hotels across the globe. It was not pointed out to me at check in (although it is in the smalll print - nobody reads that so they should inform you at least) — this is a total, appalling rip-off. I don’t know Swiss law but it feels completely dishonorable (if not illegal) for to make guests pay that much when all it took was letting me in remotely and making a new key. 10 francs, ok. Even 20 francs is pushing it. But up to 10x that is an outrageous. I paid it so as not to argue but have never been so disgusted by an hotel. Truly, even though they reduced the ‘fine’ to CHF 100, this represents a dreadful scam and totally disgusting way to treat guests. It should not be the guests’ fault that the hotel is too disgustingly cheap to offer proper night service. They do not deserve to succeed if they scam guests this way. AVOID.