Guest User
May 18, 2023
This hotel has a lot of potential, nice surroundings with good views, but it seems that their owner is pinching a lot of pennies. The hotel has only one working elevator, no service elevator, doesn’t have a generator (we experienced long hours of brownouts, had to go up and down 8 flights of stairs), clogged toilets and sink, poor restaurant service (3 hours waiting for food), poor room service (was informed that the food we ordered was not available after an hour). When room service food came, it was in takeout boxes with plastic utensils, it seemed that they ordered food outside the property. The porter was also the golf cart shuttle driver. The sink in our room was rusted. I almost slipped and fell in the bathroom because of their cheap shower mat. The front desk held on to my ID because they could not process a room deposit with a credit card, and they refused to return my ID even if all the bills were settled because one of my companions was still in our room. The hotel has two towers, a golf course and a very nice and big swimming pool. Their clubhouse/building next door was boarded up. No bathrobes were included. Their decor is dated. The hotel needs better maintenance. The employees were hospitable only to a bare minimum. When we would ask inquire something on a service, their usual answer is an “I don’t know”. When we ask them if their food service is really that long, they answer “just wait for it.” They also did not initiate on refunding the early check-ins despite power outage during the morning hours. Their hotel service needs to step up, overall.