Sublime Samana Hotel & Residences

Sublime Samana Hotel & Residences We love this beautiful unique and still reasonably quiet and peaceful location - visited more than 10 times since 2016 (last time between March 16 and 25 this year). This is a place, where we feel truly "disconnected" from life in a megapolis. Unfortunately, the place has been increasingly plagued by various problems: 1. The quality of food which has been always below standards started to rapidly deteriorate since 2023, forcing us to disrupt our stay this year and dine in the restaurants in Las Terrenas. 2. Poor service level, which has gradually become unacceptable - slow, unresponsive, majority of staff, including restaurant (!) can't speak English. Ironically, most of the staff are very friendly, but unprofessional. 3. All of many villas we have been staying require major renovations (with poor or absent water pressure in the showers, cracking ceilings and walls, etc.). 4. Increasing number of unmanageable children, who create a lot of noise and disruption day and night 5. Given the above, the place is definitely overpriced and is no longer worth our money However, it seems that things might be changing. This year we have witnessed the arrival of new management, who appear to be recognizing the gravity of the situation and... listening to customers (took time to meet me, apologize and acknowledge my verbal report of these issues) and starting to act (small example - my wife left a number of her personal items in the villa and we requested the resort to ship it to us at our expense via FedEx). The whole process took nearly 3 (!) weeks and was very ineffective and frustrating, but the new management demonstrated their determination to improve it Given the above, we are hesitant to return to Sublime Samana (as every year during the last 10 years) in March 2027. While new management seems to be determined (verbally and based on a single example above) to address the problems, their good intentions might be unrealistic, given the local work ethic and culture and absence of professional resources. Shall we give them the benefit of the doubt ?

Really mixed feelings about this resort. It was listed as a small luxury hotel. It is more like vacation condos for families. Rooms are nice. Pools and beach are nice. The food is very good. Unfortunately, only one restaurant was open every day except one. The service was mostly bad. Front staff service was good. They were usually helpful. Service at beach and restaurants was terrible. Only one friendly waiter. Everyone else acted like we were bothering them. Waits for drinks and meals exceptionally long. Our refrigerator was restocked regularly but we never could get anyone to bring fresh towels and washcloths. No one monitoring adult pool.

⭐️⭐️⭐️⭐️⭐️ Sublime Resort in Samaná truly lives up to its name. The location is absolutely stunning, right on a beautiful, peaceful beach that feels untouched and serene. The staff made the experience exceptional from start to finish. Christopher at the restaurant went out of his way to ensure every meal was enjoyable, with consistently delicious food and warm service. Julianni at the front desk was welcoming, professional, and always helpful with any request. Dameris in housekeeping kept our room immaculate and added thoughtful personal touches. Friendly staff, great food, and an unforgettable beachfront setting—this resort is a gem. Highly recommended.

The property is stunning and the beach is spectacular, unfortunately breakfast is poor for such hotel Room was beautiful and very clean but had very weak water pressure, about 10% of normal pressure for a shower. Hotel personal is very kind but lack training and guidance. I asked several times over 2 days to extend an additional night but no one was able to assist, management was not available. Property is truly spectacular and I would stay again despite negative items

Our stay was better than I expected! Everyone was courteous and ready to help. I can’t wait to come back

Nice infrastructure, exciting beach, friendly staff - only prices are extremely high (double espresso dop 600 = usd 8.5 and water by aqua panda dop 750) prices higher than in Switzerland.

perfect room, spotless, great service, perfect location, great ammenities

Clean room, great beach, friendly staff, quiet and spacious room