Guest User
December 18, 2023
We have been staying at this hotel every time we go to Madrid to shop. But now things have changed, there must have been a change of direction. We always took the girl, and they never charged us anything, since she always sleeps with us, but now from calling us out on arrival for having booked on trip instead of with them, to making us pay for the girl's breakfast separately ( and we told him that the girl brought her breakfast, we only need milk) and we paid for it, but it seems to me to be a brutal lack of inconsideration. On the other hand, except for a boy we knew from other times, the rest of the staff that we had...we understand that induced by the new rules, a fatal, inconsiderate treatment and without even looking at your face. In fact, I went to ask the reception if they had the instructions to connect the Chromecast in the rooms, or if they knew how and they said "I have no idea" try with the bluetooth...come on, I didn't even know what I was talking to him. Unfortunately we won't be back
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