Indigo Hotels in Larnaca

This hotel has superb reviews. It is a very good hotel, but not without a few flaws Firstly the positives: 1 it is in a great location (notwithstanding the ugly outlook from lower floors over a car park and graffiti buildings) 2 the rooms are very nice 3 the breakfast was excellent 4 nice bar area with a lovely courtyard But I couldn’t give this hotel a 5 rating for number of flaws , albeit non individually significant: 1 out check in experience was not good at all. We had booed through an agent and booked a non-cancellable rate where we had to pay upfront. When we arrived, the lady at reception asked us for our ‘voucher’. We didn’t have a voucher, simply an email confirming our booking. The receptionist then asked that we needed to prove we had paid to avoid being charged twice. We spent 20-25 minutes at reception having to log on to all our email accounts trying to find evidence of payment, and then had to download credit card statements from 8 months ago to prove payment. The hotel must have known we had paid and it wasn’t a great start 2 at check in, the lady at reception advised that ‘every sunbed around the pool has a buzzer, and you use this to call service for drinks etc.’ When we go to the pool, across 16 beds there were in fact 2 buzzers so you had to go up to other peoples beds to borrow a buzzer. Why not just put one on the bar ? 3 the pool wasn’t that clean and had a distinct line of grime around the water line A few other niggles as well , so no way I could rate this 5 stars