Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
GGuest User2024.11.27
We arrived at 1:30 pm at the front desk of the hotel with my American friends. I booked all the hotel rooms, all paid sometime in Oct. ‘24. The front desk told us we had No rooms . I asked why? I dhowed them the confirmation, your e mail to me…all proof. They told me No payment from you was received by the hotel. I said why would that happened? They said they do not know. And told us flatly that they cannot contact you , the responsibility of contacting ang solving our problem is on me. I said, be reasonable. Trip.com whatever it is , is your partner in this. I cannot be the victim of whatevrr stupidity that happened. I m paid thats all. Its good a young man intervened and helped solve the problem. I was so furious i would like to kick the desk.
Sfter a long stand off, finally it was found out that you did not make any payment to JPark.
A company like yours, which does not pay, and hotel like JPark which i feel only think of their interest , the result is a victim like me, innocent yet delayed for hours in our use of the hotel room we paid for in advance. I almost turned violent because of what you did. My American and filipino friends could not believe what they are witnessing and experiencing. They can observe my frustration and embarrassment. Finally at a few minutes before 4:00 pm , we got our room. I will never deal with Trip. Com again and will not visit JPark again.
This is Dr Alfredo Valera
Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
AAnonymous User2024.06.20
Shangrila hotel outer facade lives up to its reputation, open and airy.
Hotel is well maintained but some facilities in the room, i.e. shower or eco friendly soaps (re usable bottles) could be improved. Balcony sliding doors are filmsy and aged. Very minimal sound isolation, you can hear kids running along the corridors and people talking.
Family resort, lots of activities for kids. Breakfast at Tides had a bigger spread than at Acqua.
Didnt enjoy our trip as the room upstairs was constantly dragging their chair across the floor.
Many korean tourists and some rude caucasians encountered. We have gone beyond the Colonialism era so please have some respect for the locals and tourists alike.
Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
GGuest User2023.05.12
I stayed here twice in April & May 2023 and was consistently impressed with the staff & the property. The staff was very friendly, helpful, accommodating and very courteous. The deluxe room had a great view, was large, clean, modern and very comfortable all around. The buffet breakfast was excellent with good selection of Western and Pilipino dishes. And the table service was excellent—shout out to Ariel and staff for a very attentive service! I was also pleasantly surprised at the quality & selection of drink’s & pastries at the Cafe also punctuated by excellent service. The property has 3 great pools, a small private beach , picnic area & fitness center. For me the only service missing is the food room service but it’s a minor item for what I needed. The location is an about 30 min from Mactan airport in a secluded gated area. Getting here was through local neighborhood and inconvenient from other restaurants & services so you’re pretty much will be staying on the property unless you want to go out for a long drive. I paid 650 pesos for a Grab ride around noon time from IT park to Reef. I have been to many 5 star Western style resort hotels in US, Europe & Asia and Reef compares well especially if you can book a discounted room for less than $150 USD. Overall, I highly recommend the Reef Island Resort hotel and will return again when I’m in the area. Definitely a good value for the money and excellent staff.
Excellent
223 reviews
4.5/5
Price from
Rs 34,728
per night
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Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
GGuest User2023.08.13
We had the pleasure to eat at Belmont Cafe. It was an exceptional experience and the service was second to none. From the greeting upon entry to the quality of food and the attentiveness we received, the entire time was incredible. We had the four cheese pizza, fresh lumpia, Laing and other items. The food was beyond delicious and can’t wait to taste more dishes in the future. We want to give special recognition for Chef Ri, she checked on us to make sure we enjoyed the food, a rare thing and much appreciated. Special recognition as well to our server Michael, he went above and beyond to make our visit memorable and was one of the most attentive I have seen, he provided the highest quality of service and others in the future will have a hard time matching his skills. Thank you for all you did to make our dinner one we will not forget.
Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
GGuest User2022.09.14
I booked this hotel with my 11 year daughter to have my birthday staycation. The hotel was quite new and designs are modern. Check in was very smooth with very kind polite front desk officers. I was allowed to have an early check in as the hotel wasnt fully booked at that time and was kind to offer me a room upgrade. I politely declined the upgrade as the bed configuration wasnt suited for me and my daughter. We wanted a twin bed and the room upgrade was for one queen sized bed only. The size of our room was relatively small for a twin bed room. Its roughly 21sqm in size and it kinda tight when all your luggages and things have been all around the room. The Buffet breakfast was on the average side, Hot dishes werent kept warm and choices was kinda limited. But for the average kind of breakfast spread, I wouldnt complain more. The hotel is very near (I mean walking distance) to 7/11 convenience Stores, good quality restaurants nearby , Mcdonalds, Mactan Alfresco etc... I love the ambiance of the community ... its like a little city within a small community. Not that I really didnt like that much, but it was just something that I didnt appreciated much... its the hotel's pool that looks like blurry and wasnt kept clean by the time we went to visit the area. The prices at the bar was kinda pricey and wouldnt offer any happy hour during the day. The Surroundings of the pool area werent kept clean and aesthetically pleasing. Overall we really enjoyed our stay at Savoy.
Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
Nnotverycreative2024.10.19
Didn’t realize phone system in room was down until I tried to call for more water and an extra hand towel (they only give ONE). Even when I tried to call front desk from my own phone, no one answered. It wasn’t till next morning that I went to front desk to tell them, that they said they would sent someone to check. I’d hate to think what would happen if it was an emergency. A pity, views from the property were serene.
Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
GGuest User2023.05.10
Crimson Mactan went above and beyond to make us feel at home. The staff was warm, courteous, attentive and quick to respond. Breakfast spread was incredible, props to the head chef who made sure everything that comes out of the kitchen is of quality. We chose Crimson as our wedding venue and while it rained during our reception, the whole team was quick to respond to transfer everyone to the ballroom to keep the party going! They were also generous enough to hold a foam pool party for us the day after the wedding. The premises were clean and beautiful, rooms are cozy... we have no regrets with holding the best day of our lives at Crimson Mactan!
Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
KKhojie2024.08.05
It's a quiet place so if you like to have a vacation with family I think this place is perfect. They have a bar though to sip and unwind facing to the beach it's such a great ambiance. They also have restaurant with a classy and elegant vibe. What I like is the hotel is really clean and modern their staff is very polite and hospitable. With the food hmm I like the breakfast than dinner both are buffet. The time we went there they have a Zumba in the pool and I find it cute seeing guest doing Zumba together.
Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
SStephan Aden2024.07.20
Amazing hotel with unbelievably helpful staff! Everyone is so welcoming and friendly! Everything is provided for you so there is no need to travel outside the resort :)
Hotel near Mactan,Lapu-Lapu City32.6% of visitors choose this area
GGuest User2023.04.13
Great place to stay with your loved ones. Staff are friendly and accomodating plus they are always smiling. The Salt Restaurant made us feel like they are always there to attend to our needs. Very Good people around. Front desk is available 24/7 and that’s awesome! Thank you for the great stay BE! Will surely be back soon!
Very Good
126 reviews
4.1/5
Price from
Rs 20,462
per night
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Latest Reviews for Lapu-Lapu City hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.3/5
Excellent
Sehr sauber große Zimmer. Der Wasserdruck im Bad war gut Das Personal sehr freundlich wir waren 2 Wochen dort der Preis lag bei 1300 Peso. Was ein kleiner Mangel ist zu kleine Auswahl Beim Frühstück und Abendessen. Das bitte verbessern. Walter M Deutschland
Hotel near Mactan, Lapu-Lapu City 32.6% of visitors choose this area
Price per night from:Rs 9,217
4.0/5
Very Good
GGuest UserI came here on my honeymoon and didn't expect much!!
But as soon as I came in, there was no bad smell.
I think I was able to rest comfortably~
And there was a living room and kitchen, and it was pretty.
I'm going to have a good rest🙃🙃
Hotel near Mactan, Lapu-Lapu City 32.6% of visitors choose this area
Price per night from:Rs 12,621
4.0/5
Very Good
GGuest UserThere is a washing machine and two dryer air conditioners on the balcony are clean and good
No slippers in the room.
Warm water doesn't come out continuously. It seems to be rising, but cold water comes out and it seems to rise again, or the delivery of the repeatedly grab is good, but the moving purpose grab is really not caught.
Hotel near Mactan, Lapu-Lapu City 32.6% of visitors choose this area
Price per night from:Rs 18,091
3.6/5
DDannMBook this one because of the location and price. It is affordable but the hotel needs to improve their standards of cleaning. Entered the room and did the usual checks upon entering, one of the bedsheets were stained, towels smelt like cigarette smoke and bathrooms had cobwebs. The cabinet under the sink has molds. Also the AC can’t cool enough the entire room. They need to upgrade their AC to accommodate the entire room. No wifi on our entire stay. Family room is on the way back so don’t expect wifi connection to reach it. Yes it is affordable but I don’t recommend it to anyone who’s very particular with cleanliness.
Hotel near Mactan, Lapu-Lapu City 32.6% of visitors choose this area
Price per night from:Rs 3,136
3.0/5
GGuest UserFirstly if you are going to stay in the area and book this hotel then make sure you have cash, upon arrival we paid for the room online and arrived to be told we hadn’t paid, after showing the lady on reception the receipt that the amount was paid she refused us. With no cash machines in the area with any cash in we had a limited amount 600 pesos on us, she suggested we paid a taxi to take us to an ATM and then back to pay her. Not a chance, had to rebook through the website and pay AGAIN to be finally let in our room to now be in dispute with the company. Unhelpful, unprofessional and ignorant receptionist would definitely advise to steer clear of this place. Room stank like the door had never been opened & the shower was like squeezing water out a lucozade bottle. Save your ££££.
Hotel near Mactan, Lapu-Lapu City 32.6% of visitors choose this area
Price per night from:Rs 3,366
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