Fairfield Inn & Suites LaPlace

It was an amazing stay with great people and clean areas. Will be back if in the area.

Was greeted by signs! Signs saying pool closed, no room cleaning and not enough staff to have someone at the front desk!! That’s right, nobody was staffing the front desk when my family arrived!! This hotel is located in the middle of nowhere. We were expecting a quiet getaway with a pool for the kids to play in over the holiday weekend. Instead we ended up in the Twilight Zone! If you cannot staff your hotel and keep the amenities functioning, then close the hotel!! Marriott standards are slipping. The franchise should be yanked!!!

Stayed here for the first night of our vacation to the USA. We chose this hotel as it was an easy drive late evening after our flight. The following day we were going to Whitney Plantation and then in to New Orleans for 2 nights. Check in was easy, the receptionist was very friendly and welcoming. They have coffee available in the lobby. Room was clean and comfortable. Bathroom had a large walk in shower. Complimentary toiletries. Breakfast next morning was adequate, enough choice with cereal, yoghurt, bagels, hot biscuits and croissants ready filled with sausage, egg etc. The only slight downside was the front of the hotel - it is covered in plastic sheeting and we wondered what we were going to find on the inside. The sheeting is to protect the frontage whilst it is repaired following the hurricane a couple of years ago. We needn't have worried because everything inside was clean and comfortable and we slept well.

Great place to stay. The staff so friendly and helpful. Very quiet and enjoy our stay. Easy access to the interstate 10. Easy 25 minutes to downtown New Orleans. Minutes to local food and shopping. I would definitely recommend staying at this hotel.

I stopped at this hotel passing through. I’m a Bonvoy member and it was a good price. But really at the end of the day, Marriott has standards and if I’m only staying at Marriotts, I want to believe in those standards. This hotel seemed like they believe they deserved a pass from these standards, and that it has never been free from the excuse of the Covid era. Any hotel or business who uses Covid as a crutch now, should be ashamed and look internally. Internally like- you are still having people sign housekeeping agreements where they only get service once a week..? That’s an internal issue and absolutely ridiculous. Other hotels are back to daily service so what is your issue? Figure out a way to hire people and make your hotel appealing to work at. How about the cleanliness of my room and the hair and mold I found all over the bathroom? That’s leadership and training. How about the sense of “tired” you get when you walk into the hotel and everything including the workers, look and feel tired? That’s everyone at this location accepting that the hotel they work at is subpar. But most of all, not one person who works there says “welcome, we are happy to have you. How is everything? Thank you for staying with us. Etc….” I get hard times and I absolutely understand a lot, especially in this industry. But when I talked to 3 different people at 3 different times of my stay, and not one person said they were happy I was there, cared about how my stay is or room is, or thanked me for staying with you, is absolutely internal issues and nothing else. All of them made me feel like I was a burden. I’m willing to pay money to stay there, but you should also be willing to say “thank you”. At the end of the day you need to remind all your staff that if they didn’t have guests staying there, then they wouldn’t have jobs. Every time I talked to a worker, including handing them my credit card to pay my bill, I felt I was the inconvenience. I think you need to look back and re-train what hospitality is. I want to emphasize that I get hard times when you cannot control it. I had a window covered by plastic because you were resurfacing the exterior. I would never complain about that. It has to happen. I had an AC unit in my room that when it shut off sounded like a door was slamming-I didn’t get any sleep. I really wanted to say something to someone if they actually asked about how my stay was. I hate to complain so I didn’t and they didn’t care. So here you get a review. I get some of these things are out of your control for the most part, and that’s ok. But say at the very least- thank you for staying with us…. Is that so much to ask for? It’s Just disappointing because I want to be believe that at a Marriott I will get a certain level of standards maintained, and I was reminded that while it says Marriott on the outside, that’s not who owns it or who cares for it. But we as members want and need to feel like they do…

Clean rooms, a good breakfast, and a great staff. We made good use of the fitness center and found the location to be close enough to New Orleans without having to break the bank to visit. What a pleasant stay.