Guest User
January 2, 2024
My expectations were not high, but there were several things that the hotel should be aware of. Some are easy to fix, some are not. First, we arrived and were given a key to a king room. Once in the room, I realized we had booked a jr. deluxe king suite with a river view. I suspect they gave our room away but promised to move us the next day. The price difference was substantial. We were offered 10% off and a voucher for two glasses of wine from the honor bar. We tried to use the voucher, but there was no wine in the honor bar. They offered us a full bottle, but we did not like the wine. We asked for a different variety and were told it was too expensive. And the 10% discount was not on the final bill. For breakfast, we ordered a continental breakfast with a fruit cup. The basket of pastries was one croissant and one chocolate croissant. What if no one wanted a sweet pastry for breakfast? No butter, no jam, and no fork for my fruit cup. It was the smallest fruit cup I had ever seen; the raspberries were moldy, and the fruit looked like it had been cut up the day before. After breakfast, we had to wait until the other people left the room we had already paid for. Around 11:30 am, we were finally given the key to the correct room. The room was nice enough, but strangely, the bed was against the wall, facing away from the river so that you couldn't see it from the bed. I guess the couch made it a jr. suite, although I would have expected a little sitting area. I had brought our Fire Stick but could not figure out how to get to the right HDML. There was no streaming service available. As of this writing, we have not gotten our $87 refund. We were charged another $87! Now they owe us $204. If it is not resolved in the next few days, we will be disputing the charges with Amex.