Imperial Swan Hotel and Suites Lakeland

Booked 2 rooms at this hotel even though it was over priced. Showed up to check in and they said they had no rooms. Even after showing them our confirmation number they said you will have to contact your credit card company to cancel the charge (they already took our money). Go somewhere else. Time to demolish this one and start over!

Never make a reservation with this hotel. I booked a room three days in advance at 8:00 at night. I realized I had booked the wrong area, so when I went to cancel it it said I have to cancel before 7:00 p.m. I don't know how that would be possible. So you cannot contact them, they never never answer. Their chat people finally got them a day later and the manager said he would not waive the $90 cancellation fee. Plus the hotel appears to be very nasty from the other reviews. Glad I didn't have to go there

The hotel looks like it’s not been taken care of. There is NO ROOM SERVICE. There was used soap and shampoo bottles left in our room. And this is the SECOND room we went to. The first had one bed and I have four others with me. And the room had no ac preset. When we walked in the hotel, the hotel in general had a horrid stench and there was only two people working, that didn’t even speak English. And it was very humid and hot. This place looked like a barn, it was very dirty. I was charged for a service fee. THEY CHARGE MONEY TO CLEAN THE ROOMS. I am NEVER coming back.

The Imerial Swan hotel was used as a respite by myself & 4 others due to hurricane Idalia. We were totally disgusted by almost everything about this hotel. I cannot stress enuf the unclean conditions that we dealt with. Some of the rooms were worse than others. Mine was probably the least offensive. My friends rooms had no hot water, no lite bulbs, non working tv, moldy bathtub, leaking toilet, debris on floors, multiple bugs (dead). The check in process was atrocious. U r not allowed 2 check n one minute before 4pm. Consequently there is a long line since everyone is trying 2 do so at the same time with one check in person on one extremely slow computer. We waited n line for apprx 2-2.5 hrs. There is no pool that looks anything like the picture shown. This hotel is quite run down & unkempt & should not be used by anyone. They should pay people 2 stay there. I could go on & on but u get the point.

We stayed at this hotel last minute as we were having electricity issues at our home. Upon arriving there wasn’t anyone at the front desk to check us in. Waiting about 10 minutes and a young lady walked out to check us in. We got up to our room and the overall look was okay. We woke up the next morning to leave for work and check out and found roaches crawling on the bed. From the outside this hotel is seem long very nice but the roaches ruined us. We will go else where next time!

I had to wait hours to check in due to no one working at the front desk. After finally checking in, the room and hallways smelled like mold. Areas of the wall and ceiling had holes all in them, some areas under construction. Christmas night, there was no hot water in the shower, eliminating the ability for me, my wife, or kids the bath. There were multiple dead roaches and I saw 2 alive. These were the German kind that will destroy your home if only one gets in your luggage. When packing my things to leave, my card stopped working, locking me out of my room. I tried calling the after hours number and got no answer. My cell phone, pistol, and laptop were all in the room. No one ever told me that the doors lock after checkout time. Absolutely the worst hotel stay I have ever had, and I have traveled from coast to coast in this country staying in hotels. This place was also the trashiest looking hotel I’ve stayed in. Not to mention, the pool doesn’t work, nor is the restaurant/bar operational (online said both were open). This hotel ruined the Christmas I was supposed to have with my children.

This hotel was disgusting! It looked decent for the price but the pictures make it look better than what it truly is. We showed up and received an attitude when I questioned something. Already off to bat we had issues. We got the room and it was a mess. Hair on an opened bar of soap, unclean sheets, smell of mold and mildew, burnt holes in the comforter, light fixtures hanging off the wall...the pool looked like something out of a horror movie.. the list goes on. ******* graciously moved us and we are now very much happy with where they sent us but I am completely disgusted and feel like I need to take a bath in bleach. Will not recommend this hotel to ANYONE. I also busted my shin off an overhanging piece of metal. Thankfully I'm up to date on tetanus shots. Gross!

Fast and friendly