Guest User
February 4, 2024
Hotel is centrally located to all things. It is a little outdated but clean, and has a very nice staff. Our room was on the third floor and upon entering noticed it was very warm. Our entire stay we did not use the heat. Rooms and bathroom were clean, but every picture on the wall was crooked. Living area was nice with a couch, chair, and desk. Plenty of lamps for light, and a large TV on the wall. Thought the TV was not easy to navigate, and there was even a note about the hotel’s ongoing issues with the service provider. The channel guide was difficult to understand and navigate. Little kitchenette was nice with its mini fridge, microwave, coffee maker, sink and cabinets. The hotel provided dish washing soap and a sponge as well as a few plates, bowls and glasses. I did snicker when I saw the silverware holder had one fork, 3 knives, and 2 spoons only. Bring plastic ones if you need more. Ice bucket was provided but you had to go to the font desk to get it filled. Odd. Even though there is an overhead light near the kitchen, they could definitely use a light above the sink as it is not easy to see when washing dishes. Like the rest of the suite, the bathroom was clean and filled with plenty of nicely folded towels. The bathtub is a deep jet tub and might be a problem for some folks to get into and out of even just to shower. I would love to have had a wall handle next to the tub for assistance. Shampoo, conditioner, body wash, lotion, and bar soap are provided, and they all were relatively nice items. The water was hot and the rain fall shower head was fine, though some of the holes were plugged so water only ran down instead of spraying out. I appreciated the retractable drying line in the shower. Moving to the bedroom…the bed was very comfy as were the pillows. Wish there had been a table, or at least a place to set my phone at night next to bed (only had one side table). Large TV on the wall and a balcony outside. Be sure to read the instructions given to you about how to lock the door. Would be nice to have the instructions posted near the door handle to avoid panic when you first try to re-lock it. We did not use the pool but it looked nice enough way down in the basement of the hotel. What I missed from this hotel was an onsite restaurant. Even though there is a fine dining establishment connected to it, something a little more casual would have been nice. They have a bar in the hotel but I honestly can’t tell you when it is open. Parking was easy, and free, which is nice since you have to pay everywhere in Lake Geneva to park. Like I said, you can walk to downtown and all sorts of restaurants from Bella Vista. Not sure of the upcharge to stay in a lake facing suite, but it definitely is a beautiful view.