Nayara Tented Camp

The facilities and room were wonderful but the front desk service didn’t help us with any problems. First they lost our luggage and at the end of our stay they were really nervous from us to go because the hotel was full. For asking for lunch for the kids, before we go was a challenge! We left with a really bad impression. Don’t come in a busy time! Any other season I think you will have a wonderful time.

By far the best trip I have ever had. My wife and I went here for our Honeymoon and the staff made every effort to make sure it was a memorable trip. From getting picked up at the Airport, to our arrival, to our excursions and dinners, everything was immaculate and by far the most professional and caring staff on the planet. We will definitely come back again and again! Thank you!!

Like others have said, my comments are reflective of the price and similarly priced hotels visited around the world. Setting- the resort is beautiful. You get a decent view of the volcano of it is a clear day (which we did) and the main pool/pool bar is gorgeous. It is very well staffed and everyone is friendly. I agree with other comments that this pool should be reserved for tent guests only. The resort itself is very large and they don’t provide paper maps at check in or many signs on property which was frustrating when trying to keep teenagers off of devices 😂 The Hot Springs are beautiful and weren’t crowded despite us being there during high season. Our room (family tent) was one of the nicer rooms we’ve ever stayed in. Perfect for a family of 5. I loved the 3 beds in one room and outdoor shower. Our plunge pool was used often although the heat stopped working at the end of our stay. Areas for improvement: Pre-arrival- thankfully we had another agent coordinating our transfers and activities as there was no proactive help on this. For this price point, a concierge should be expected and proactive communication should be received. Dinner- we had to eat at Gardens because the other restaurants were full and the meal was similar to what you would receive at an all inclusive in Mexico. Breakfast- I was wildly disappointed with the breakfast. We are at a neighboring resort now (for at a 1/3) of the price and their breakfast is significantly better than what you receive Little touches- as others have mentioned at this price point, you come to expect some “Wow” moments and there weren’t any. Turndown service was not the usual cleaning, etc. It’s a beautiful resort, wonderful service, but it needs a notch up to win best of the best.

We had the best week! The property is unique and stunning, my one-word takeaway from this trip is magical! This resort is absolutely on par or better than the Ritz Carlton when it comes to service. We have been blown away by the kindness and above-and-beyond service. A few notable moments: Jose at Henry’s Bar was our first friend. We will miss the nightly martinis and conversation. You should absolutely sign up for the mixology class! Melanie in reception remembered us from day one and always made sure we had what we needed. Raquel and Daniel in the Asia Luna restaurant (our favorite!). All of the restaurants took great care in making sure I had gluten free options. At Asia Luna it felt like they welcomed this challenge. I rarely get to enjoy such delicious Asian dishes-including sushi. If you have celiac, don’t worry. They made it so easy. Alonso our guide and Ronnie our driver for an all day hike to the mystic hanging bridges snd Fortuna Waterfall were so great at making sure we saw so many plants and animals synonymous with Costa Rica. We learned so much, got truly fantastic photos, and made two new friends! The resort staff found out that my husband and I are about to be grandparents for the first time - to twins no less. In our room was the sweetest note and gift of to ‘twin’ sloths. Did I get a little teary? Yes. It was truly unexpected but demonstrates so perfectly how this resort listens to their guests, cares, and works to make every experience memorable. You won’t be disappointed here. It rains a lot because it is a rainforest. Embrace it. You’ll be sleeping in the clouds, falling asleep to gentle rains, and enjoying a sunny day by the pool. Don’t miss the hot springs. Pool hop and bar hop through the resort. The spa is amazing. Go. Book it.

Nayara is truly one of the gems in this world. Not only would I classify Nayara as a top resort in Central America (which is clear from its several awards naming it as such), but it’s one of the top resorts in the world in my eyes. Built onto a mountainside just out of La Fortuna, Nayara fully integrates you into the jungle. Every time you step outside of your room, you will truly feel the experience of being in the rain forest. From the early morning fog to sudden rainstorms, the natural sound of the flora and fauna, to the luscious green trails that snake through the resort, Nayara gives you an experience you cannot find anywhere else. In some ways, it feels as if you’re are on the Jungle Cruise ride at Disneyland in the best way possible: theme parks spend millions of dollars to only hope to replicate what you truly experience in nature at Nayara. Step outside, close your eyes, and just listen to the jungle: it’s an incredible experience. I’ve previously stayed at Nayara Gardens, and Tented Camp is a step above Gardens or even Springs in my opinion. Though all Nayara rooms, whether it be Springs, Gardens or Tented Camp, have access to the entire complex, the Tented Camp rooms are above and beyond due to their privacy and integration with nature. Tented Camp is situated physically higher on the mountainside, providing incredible views of the volcano when weather permits. Additionally, there’s more physical separation between the rooms. Though this means you’ll be forced to walk up and downhill more (or, you can call for a golf cart pickup, which the staff is happy to provide), you can relax in your dedicated hot springs-fed infinity pool without the feeling of being watched by anything but the incredible variety of birds present in Costa Rica. Inside the tent, the room is spacious and luxurious, appointed with high end furnishings, a complementary minibar (sans hard alcohol), and an incredibly comfortable bed. The bathroom has a large tub, and no less than 5 separate shower heads between the indoor and outdoor showers. Speaking of showers— not once did we use the indoor shower because the feeling of the cool rain and the contrast with the warm water from the shower is something that is unforgettable. Again, it’s the integration with nature that makes Nayara truly special. The staff are top notch. Every single member of the staff, whether at the coffee bar, front desk, restaurant, or housekeeping, have a genuine smile and care for the guests. When we arrived late, approximately 9pm, the resort knew we had been traveling the whole day and that we missed dinner. Because of this, they had sandwiches waiting in the room for us when we arrived, completely unprompted. This first gesture was unexpected but incredibly appreciated, and set the tone for the service for the whole trip. Throughout our stay, every staff member— even those we had never met before— not only knew our name, but our room number as well. This was almost a magic trick: you’