Rocks Hotel & Casino

Hands down the worst and most expensive hotel I’ve ever stayed at. Let’s start with the positives as there aren’t many. Room is a nice size, clean and comfortable. Our first deluxe room overlooked a building with no view despite booking a deluxe sea view room. We eventually got moved but not a sea view but better than it was. Breakfast is good and available til 11:30 which is good. Now for the nitty gritty. Balconies have no furniture on so can’t sit out there. No tea or coffee making facilities in the room. No English channels on the satellite TV. Half board - don’t waste your money. Breakfast good and you get water, orange juice, tea and Nescafé included. Other drinks are charged. Dinner is repetitively the same and nothing special. Quite bland. Only get water included. Everything else is charged. No information around hotel giving this info. Not allowed to play cards In public areas of the hotel. no entertainment. Bar was closed, pool decking area with direct access to sea closed for renovations so no direct access to sea as advertised. Small area of pool open means very few sunbeds and by afternoon most are in the shade but if you move them you get told off. Snack bar not open. No spa just 2 ladies doing massage. Gym is basic and equipment shabby. Floor is lifting and unsafe. Staff watch your every move and take every opportunity to tell you you can’t do this you can’t do that. Not a relaxing stay and did not feel welcome. Give this hotel a wide berth

Booked in January 2023, one of the main attractions was the pool complex. When we arrived, the pool complex was closed for renovations. No-one told us this before we arrived. No alternative seating area or compensation offered. Our booking could not be found. We were eventually shown a standard double room, which we had expected, however we were above the main front door at the reception area. The noise of a disco somewhere nearby was exceptionally loud. Spoke to a customer of the hotel whose room was further away than ours and they never heard anything. The food was aimed for the Turkish people, only some foods we could eat and we are not fussy eaters. The chefs were superb and the sweet display was amazing.. The waiting on staff were fabulous but we felt the management did not care about normal guests, only the rich.