Guest User
September 14, 2024
I rarely comment, but I can't help but complain. In September 2025, I booked a bed in this hotel. On the day of check-in, I arrived early and was the first to check in at 3 o'clock. I was assigned a bed close to the door. I went to the front desk to change my bed because I was afraid of noise. I could see that there were many empty beds, but a male clerk refused because many people checked in. I was the first to check in that day and had just checked in. How could there be many people checking in? It was obviously an excuse. I was so angry that I reported it to Ctrip. After Ctrip communicated with the hotel, the male clerk came over and opened the door curtain of my bed without saying hello while I was still in the bed. He allowed me to change my bed, but told me that it was the last time to change it and they would not accept another change. The new bed was closer to the inside. I thought it was OK, but after moving my things in, I found two hairs on the bed sheet that were obviously not my hair. See the first photo above and below. It was obvious that the hygiene was not up to standard. I immediately reported it to Ctrip. Another clerk came to confirm that there were no questions and gave me a solution. He asked me to stay at the front desk for fifteen minutes and then give them time to clean up. I also needed to put all my luggage in the cabinet next to me. In order to cooperate with the solution as much as possible, I did what they asked when the waiter stood by and watched without helping. Then, perhaps Ctrip was also continuing to promote the solution, their third clerk came over and asked me what I wanted? I replied that they should give a solution to the problem instead of throwing the problem to me. After some communication, she left a sentence that she would ask the leader and never came back. No one in the store followed up on the relevant matters. During this period, Ctrip also tried to communicate with colleagues who could speak Japanese, but it still fell on deaf ears. The whole process was speechless. My feeling was the arrogance of the Japanese and the character of not wanting to say something directly when there is something, and secretly causing trouble for you. I'm not sure if this is directed at me, Chinese people or something else, but it's really uncomfortable. The second photo was taken by me at five o'clock in the morning of the next day. That is, at five o'clock in the morning, there were still many empty beds in the room where I stayed. Obviously, the reason that too many people checked in the day before was not valid. This is my real experience, and I wrote it down for reference when preparing to check in. Some services in Japan are indeed good, but not all of them are good. I still recommend that you carefully identify them. Thank you.
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