Powleng Lim
November 4, 2024
I was given an afternoon tea voucher and had to call and book it 2 hours in advance. When I really called to book it, they first said that it would be delivered to the room in half an hour. Later, when I figured out that it was a "free meal" with the voucher, they changed their words and said that the ingredients for that day were gone and asked if I could use it tomorrow. The huge sense of absurdity left me speechless. Another point is that I had asked the front desk about the opening hours of the gym when I checked in, and the staff replied that even outside the opening hours, I could call the service department to ask them to open the door if needed. The next day, I wanted to do some exercise before going out in the morning, but I called at 7 o'clock as instructed to use the gym, but the other party insisted that it could only be open at 9 o'clock. Alas, the two statements from the front desk and the back office made people at a loss and exhausted.
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