Joys Resort Poovar

Beautiful location and nice ambiance

SirWe cancelled our stay this hotel due to bad smell and not completed renewation or not cleaned after COVIDWe are not able to tolerate stay at this.We just stay one night in this hotel and check out around 8.20 am 14-08-2022

food service was really bad. room conditions were just average with beg bugs ..

Terrible stay. The rooms are spacious but stinky. No toiletries -Had to use shampoo for bath soap. We have to depend only on the resort for food as the only way to get there is by boat. The pool is a disaster. Unkempt for months. The place is reported to be full of poisonous snakes. Luckily we did not see any . We cut short our stay from 2 days to one. We are members of the Joys Magical Holidays. Probably this is the way they keep the members out

Nice experience.Excellent Vibe ,perfect for an outing for a day or two. Really enjoyed the stay. The senary from the room is great. Food was super.....Ayurvedic centre is having good amenisties and one should try one..Staff was polite and well behaved..

Rooms are very spacious and majestically done,But there ends all the good part. We went after verifying multiple times whether everything is in working conditions(because of Covid Situation,u can never be sure these days) and got reply everything except paddle boats are perfectly OK. But when we reached basic facilities like even Hot water was not available.TV was not working .AC stopped working from 2nd day.Swimming Pool was dirty and took 2 days to be made OK-well,somewhat...(the manger made arrangements to use pool in the nearby property,if that is any consolation)..All common areas dirty and uncleaned.There were no staff to any of our requirements like even basic drinking water,The basic toilet accessories like Soap,Shampoo etc are not available even after requesting many times.................. Food Part was the worst...No restaurant was working(Chef missing -was the answer we got)..Breakfast was arranged from a nearby property,consistently late by 30-60 minutes from the time mutually agreed..Consistently Idli/Upma everyday but at a 4 star resort Buffet price,u will realize later(which was slightly reduced later after a "friendly" discussion-but still left wanting u to warn all ur friends never to take food from there ).... The only thing guaranteed was the pickup and drop in a boat to resort(provided by the resort) whenever u hv to go out-but that also went awfully wrong finally-with we-3 families ,with aged parents and 4 kids left waiting helplessly for more than 35-45 minutes in the dark & isolated parking ground for the only staff available,(who tried his best to help) to be free and come with boat ...But in spite of all this we have good memories of this Poovar trip.,but thats certainly not because of this resort stay We can understand the covid related difficulties,but why the Joys management take booking if they are not able to offer the basic services,let alone luxuries?Its highly unethical & unprofessional