Pullman Kuala Lumpur City Centre Hotel & Residences

I booked the Pullman Kuala Lumpur City Centre for F1 during the National Day holiday, knowing it would be late and hotel prices would be heavily inflated. I chose this Pullman after extensive research and comparing many reviews. However, right after booking, prices kept dropping due to the Indonesian haze… frustrating 😓. The hotel itself is an older upscale chain with a certain sense of history. The facilities are quite dated; the overall decor, air conditioning, hairdryer, and iron all show their age, but they are maintained relatively cleanly. Noise is a major issue: 1) There's a construction site right outside the hotel. 2) The door gaps are very wide, offering no sound insulation (and I was given a room near the elevator, so I could hear people checking in late every night). 3) The air conditioning unit is old and makes a clunking noise when operating. There are still some positives: The buffet breakfast offers a good variety and tastes decent, and there's plenty of seating, so you rarely have to queue. There's an outdoor pool and gym on the 10th floor, both well-maintained. The location is also quite good; Pavilion is just across the road, but note that you can't just walk straight across as there's no crosswalk. You have to walk about 300 meters to use the pedestrian bridge (the same bridge also leads directly to the Petronas Twin Towers). Overall, it's decent. Shopping and dining in the vicinity are well-covered. However, the value for money significantly drops during holidays. If you can get it for a few hundred during off-peak times, it would be excellent value, given its prime location.

Great location and nice rooms, but my window view wasn't so good, definitely tells a story 😂. The air conditioning was strong, but no one at the front desk spoke Chinese... The breakfast selection was actually small, but the coffee was good~ Good enough for a business trip.

The breakfast variety is rich, so I never get bored. The tableware is clean, and I can spend my time very leisurely. The coffee is also delicious, so I look forward to every morning. The power outlets are multi-type, so no adapter is needed.

This is my go-to hotel whenever I visit Kuala Lumpur. It's super convenient to get to KLCC via the covered walkways, so you're protected from the elements. This time, I booked for three consecutive nights, but unfortunately, my plans changed last minute for the final night, and I had to go elsewhere. I tried negotiating with the hotel multiple times to see if they could offer a free cancellation or at least a discount for the last night to minimize my loss, but they refused every time. It would be great if they showed a bit more flexibility in the future. Ctrip, on the other hand, was quite helpful; they gave me some points as a partial subsidy, which was a nice gesture. It just goes to show that a strong platform can offer some peace of mind.