The Platinum Suites KLCC by Skyworld

Good location, good service

The Hotel was conveniently located and is easily found. The reception design was awesome and attracting. My room was large and it made movement within the room very convenient. The bed was large and very comfortable and I like the colour and the design in the room that give a comfort feel and I believe many will like it. The swimming pool was gorgeous and I like the KL scenery very much. The Reception Staff was very friendly, fast and obliging. Our stay was very enjoyable, wish we can stay longer. Had to return for work

Booked a 2-night stay in a 3-bedroom apartment. Check-in was simple. There was just 1 guy standing near the perpetually crowded lobby giving out the keycard and his command of English wasn’t great. Good enough to tell you that you would be held responsible for any violation of house rules. Additional keycards required a further deposit of RM200, so cough up if you’re travelling in a big group and need flexibility. 1 parking lot allocated per apartment. What was advertised as a 3-bedroom apartment was more like a 2-bedroom and one makeshift room. The third room was converted into a bedroom using a sliding door with tinted glass. Zero privacy, claustrophobic, no windows and poor ventilation (musky smell). Totally could not meet our needs and we had to quickly search for an additional room in a hotel nearby incurring additional costs. There were only 2 bathrooms and not 3 as advertised. Other than that, the apartment was clean and well-furnished. WiFi was not working initially but we were given a fresh password and that was solved. Lifts were slow and we never knew when it would arrive because there were no displays showing which floor the lifts were at. Swimming pool was crowded and not enough deck chairs. In summary, this is an apartment for rent in a good location. You get what you pay for, but we didn’t appreciate the 2-bedroom being marketed as a 3-bedroom with 3 bathrooms. Won’t be coming back.

Alsways spacious rooms but state of repair was poor.

Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room. 1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is. 2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!! 3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin. And mine was an upgraded 4 bedroom suite which Israfil didn't informed me it was? Googled and there's no 4 bedroom suites. Checked out, infront of my cousin asked him again if mine is an upgraded one, he said NO! Mine is 3 bedroom suite same as hers which is no. Mine has no glass door. We felt cheated. They twisted their words. 3. The whole apartment is a disaster! Laundry room toilet, the water spray is leaking. Room 1 has no lock! The room can't be closed properly with an open gap at the top corner. Beds and pillows looks stained and dirty! Master bedroom bathroom has no lock!! Maybe the lock is for show?? The bathtub is dirty have to keep washing it off for many times. Shower gel is empty. Total rundown! 4. Service is super slow!!! Asked for the spare key from checked in and was delayed till we went out and came back yet have to wait from 10pm to almost 12am after so many spam whatsapp to only received the key from a 'black face' staff (not the skin clr obviously, no ****** game of course) 5. Forgotten about the rules that we cant place the rubbish outside the hotel room and forgotten to called the staff to pick up and throw, so no warning letter given for a first timer?. Straight 200rm penalty. Offered to pay but host can't issue an invoice due to holidays?. Maybe he meant weekends. After some arguments , debate here and there, finally he can issue a manual invoice. The whole experience with the services, staff and apartment makes the holidays bad!. Will never return here and no one should too. Hope the above management can have a proper background check of this company and why are they still operating. Not sure how are there so many bad reviews but there are still 5 stars reviews abovehead. Too many! Terrible stay, dissappointed services and not well maintai