Royce KLCC Kuala Lumpur City Centre by Dormeo Destinations

Unfortunately, our stay in the apartment was overshadowed by the following: 1. The apartment is actually smaller than stated in the photo. When I informed the staff about this and said that we should have a table, not a bar counter, they told me that this was the room that we had booked. 2. The internet was not working in the room. When we stopped by and informed the employee about this, he said that he had contacted the provider and the Internet would work within two hours, and if not, we would be relocated in the morning. The Internet did not work, other reception staff refused to relocate us and gave us the Internet password of the next room. In this regard, the Internet worked only in our kitchen, the network did not catch in the rooms. 3. Due to the fact that the Internet did not work, the TV did not work at all for all 5 days of our stay. 4. Very little information about the room. As it turned out, there are certain switches for sockets and hot water that we did not know about (there is no such thing in our country). Because of this, certain problems have arisen. 5. One day, electricity was cut off throughout the house for 6 hours - we were shocked. As they said at the reception - this information was in the lobby of the hotel, but I do not understand why it could not be reported at check-in. There were a few more nuances: a watering can does not hold in the shower, there are no shelves for shampoo and it literally has to be put on the floor, a cold pool despite the heat - but these are small things