Hotels Near Zoo Teruntum in Kuala Kuantan

I booked Hyatt for my anniversary, they provided complimentary free room decorations for me . This is incredible work you guys having, I hope they need to check out the Packing Blok B i got trapped inside for 10 minutes, wait till the maintenance guy come to check it out . He said is was something wrong with the railing. Anyway everything is good apart form the TNG railing !!!

The first apartment we were given was in a terrible state, dirty, infested with ants and horrible mattress on which we could barely sleep. We complained and the Nepalese desk staff was very helpful and let us move to a different apartment which was better. For some reason all the ceiling fans have been removed from both the apartments we saw, leaving wires hanging from the ceilings. Upon request, a ceiling fan was fitted in the master bedroom for us, but not in the living room, I had to borrow a fan from family - I have no wish to sit in aircon all day and pay for the electricity. Housekeeping is carried out once a week, by 2 more Nepalese guys (Nepal must be the latest source for slave labour) who did a reasonable but basic job. They don't have sheets big enough for the bed, have to put 2 smaller ones overlapping, the towels are so old and threadbare, at home I would use them for cleaning the car only. The pool is good, although not regularly cleaned and there's a small mini shop on site for essentials. The main reason for my 'poor' rating is the renovation work that is going on. It portrays a complete disregard for paying guests when they know which apartment I am staying in yet they decide to do noisy renovations in all the surrounding apartments to me. Apparently it's OK, because it's only between 9 am and 5 pm (actually nearer 6). Well actually, it's not OK, as that's when I am in during the heat of the day. The rooms will look better once renovated, they will charge an extra RM1000 p/m and, I suspect, the same lackadaisical attitude to running the place will prevail. Although Wifey doesn't like to stay at Tembeling, I will be seriously looking there for my next visit to Kuantan.

Ghost in ground floor room- a few of guest was disturbed, service in the front counter are terrible, meeting room was not open at time as instructed, microphone was not working properly, no garbage collected and no regular room service. Stay 3 days but my rubbish was not taken, no pest control bacause lots of ants....But food are extremely delicious, very nice ambient of the cafe...fall in love with the food! Please the hotel should do ghost control, improve overall services and pest control.

The hotel is very big just the housekeeper don't have much time to deep clean .the hotel toilet full with hairs ..pls ask the housekeeper to maintain the toilet bowl too. Hope there is govt rate for govt servants

Staff friendly. Really helpful. But room condition is too old. Aircond not too cold. Toilet a bit dirty. Overall i rate 6/10 only. Sorry. Cuma location je best. Tengah bandar. Banyak kedai nearby.

The Location of the Hotel is Super Convenient. Walking Distance to Kuantan 188 Tower, Art Streets and Night Markets. However, surrounding a bit run down but have lots of Parking. Cleaniness of the Hotel need more improvement and Renovation is Needed. Sound Proof for the Room is pretty bad. All items in Hotel Room is Old but still usable. Luckily Two Night was calm and peace, we sleep very well. Services is Good and have lots of Parking Behind Hotel. Suitable for Business Trip. Overall its still a Nice Stay. Not too bad.

The hotel was surrounded by lots of restaurants. A shopping mall was behind the hotel. It's very convenient. It was a good location to stay. The hotel was clean and the bed was comfortable. Just one thing is the soundproof is bad. Someone was making noise at midnight without consideration of others.

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

Good points - Clean room. Clean bathroom. Bed was comfy. Bedsheets was nice and clean. Bath towels were clean and fluffy. Plenty of lifts. Shower was hot. Breakfast buffet was expected for the price paid. Bad points - Room was small. Had a full length window facing another block of rooms. Unable to open the glass window. Aircon was not cold - woke up a few times feeling hot. Unable to control the aircon. Bath mat was not provided. Carpet in the corridor outside looks like it has not been vacuumed for months. Keycard was a bit difficult to work - had to keep swiping it to open the door.

The resort is nicely set up. Lots of trees and those who love nature wld definately love this place. The issue is the staff are mostly new and without much knowledge and not much sure they are properly trained/guided. Some whom are locals, don’t seem to be able to speak proper English. The restaurant is always infested with flies. Be careful of what u eat there. During my few days there for bfast, there were flies everywhere. Flies were dancing here and there on the food and our table. Some of their food is not covered and even their staff saw it but like just cldnt be bothered. Food taste is just ok only. Bicycles for free to use. But not maintained with many spoilt and useable. The room was ok. Spacious n clean. The villa’s pool was a bit dirty. I wonder how often they clean the pool. I understand sometimes leaves and other debris will drop in but it was dirty. Luckily upon my complaint, the staff came quickly to clean it, though wasn’t properly cleaned. The pool’s metal railing steps were moldy. The resort is big with beautiful landscapes. but sadly not properly maintained, not well kept. One can see debris and fallen leaves which were there for many days unattended. They seem to be lacked of staff to do the cleaning or at else, sweep it. It sad to see such beautiful resort to end up like tis.