Arima Royal Hotel

The hotel is too old! It's not very comfortable to live in, but the breakfast and dinner provided are very good. There are too many good hotels in Arima Onsen. The location of his hotel is better, and the service level seems to be much better in Japan than in China. There is nothing to comment on.

① The room is a refurbished room with new facilities, but the cleaning is lax and there is no sense of cleanliness. There was dust and dirt on the tip of the hand soap in the washroom, and there was a lot of dust on the dryer inlet. There is no bag attached to the trash can, and putting the trash directly into the trash can is also a matter of hygiene. (2) I was expecting it because it was stated that the food was the chef's commitment, but it was quite normal. The room where you eat is old, with stains on the wallpaper, the lights are dim, and you don't feel clean. ③ I made a reservation from the hotel's official website, but it is difficult to understand the information that there is no charge for children under 2 years old. It's disgusting that customers need to check every corner of the website's frequently asked questions and tell them their child's age over the phone. Furthermore, when making a reservation, there is a difference between the cancellation policy displayed when selecting a plan and the cancellation policy described in the email automatically sent after the reservation is completed, which is clearly false. It should be improved so that it guides users correctly. There is no reception or see-off, and the only polite language is the front desk. Despite the fact that full payment is made in advance at the time of booking, and the charges are exact, I feel that it is not a hotel that puts the customer first in various respects. It's not an inn that costs more than 28,000 yen for an adult.