Embassy Suites by Hilton Knoxville West

Best Hilton Ever! I have stayed at Hilton's of all levels and this place goes above and beyond on service in every area from room setup, food, manager reception, hotel amenities and did I mention the staff. The staff at this Embassy was better than a few higher end Hilton's I've stayed at. The service here is noteworthy, so I had to write about it. Simply Amazing! Thank you Embassy Knoxville West- Superb!

Great stay! Excellent staff from the restaurant front desk and housekeeping. My second time to stay here. I traveled with my furbaby from Lynchburg to Birmingham and Knoxville is halfway. There are several restaurants close by which makes it convenient.

I love to travel to Knoxville, TN and stay at the Embassy Suites Knoxville West. The awesome employees make it a wonderful hotel to choose. Guest Service employees at check in : Emma, Urmi, and Jana always have a smiling face, welcome me back at each check in, and help me with business / office needs, to events going on in the area. The evening reception girls make it a point to help with any dinner entrees and recommend their fabulous deserts. Jennifer, is fantastic at greeting and talking with guests, as well as serving healthy options at the evening reception, if you’re lucky you will enjoy the pimento cheese or BLT dip! Kayla is super sweet and goes out of her way to help guests with dinner at Flying Spoons, or she is “on the go” with room service! DJ is such a hard worker and easy to talk with while you are enjoying your evening in the restaurant. It’s so nice to have consistently, and that’s what happens when Bob is working. I have never seen a concern that he couldn’t handle, always making sure my next reservation is made, and making Guest Services at check out a very seamless process. I enjoy the Jr Suite accommodations with everything needed in the bathroom, a large working desk, and sofa in the room. Breakfast is amazing - love the variety of options !

We have meetings all over the southeast and are always satisfied with the team at the Knoxville Embassy Suite West. Keep it up! Great service provided by the meetings team and food & beverage teams. Special shout out to Mort and DJ! Thank you!

My husband and I recently stayed at this upscale Embassy Suites. We only stayed for the night but we wished we could have stayed longer. The front desk clerk upgraded us to a room with two queens and it was much appreciated. The hotel is super clean and quiet. The rooms are huge and lovely with comfortable beds. The breakfast has a nice buffet with omelette bar. We hope to be back when in the area.

Had a quick trip to Knoxville and last time we stayed at a hotel that was new but SUPER loud highway noise. Decided to try Embassy Suites West and it was perfect. Very nice lobby, clean spacious rooms, comfy beds and a modern flair. And best of all, the rooms were nice and quiet. We did order room service and the crispy chicken sandwich kind of tasted like a frozen chicken patty versus a freshly made sandwich. It was still pretty good but could be better. We would definitely stay here again if in the West Knoxville area.

I visited Knoxville to see family and do some remote work. I originally planned to stay at the Embassy Suites Knoxville West for the first third of my trip and then jump to another hotel for the remaining nights. However, my experience here was so good I changed my plans and ended up staying 7 out of my total 8 nights in town. Being solo and with lots of free time, I got to know the staff, by the end of my stay I felt like I was treated like family. Brianna and her front desk staff (Brianna, Bob, Nate, among others) always greeted me warmly and took care of whatever I needed. Housekeeping (esp. Melada) was especially flexible with me as I was often working when they came by to take care of my room. The support staff (Rey, Tano, and Mort, were available the one time I needed help with my room, and were always relaxed and jovial whenever I bumped into them during my stay. But of course, when it comes to Embassys, the thing that draws you is always the Manager's Reception and the morning omelets - And Knoxville West did not disappoint. Cleo, Delbert, Dave, and Ming in the kitchen know their way around the omelet station and provided a great start to my day (both food and atomosphere). Cleo also cooked some great specials while I was town. DJ was always around, making sure I had what I needed. I think the highlight for me was relaxing around the bar or the firepit in the evenings. DJ, Grey, Rebecka, and Erica had some great food/drink recommendations and were always welcoming when I stopped by after a long day of working out of my room. Going forward, this will be my new homebase whenever I visit Knoxville.