Hilton Garden Inn Hotels in Knoxville

An ideal hotel for a visit to UTK or Knoxville. Great location. Recently remodeled, it’s a traditional full service Marriott. Very nice spacious lobby with a full service bar / restaurant. Clean, modern rooms. And outstanding customer service. Mason at the front desk did a great job with us during our stay. Also, the woman in the M club (I can’t remember her name!) was extremely helpful and pleasant.

Had a great experience at this Hilton! Stayed Aug 19th for a volleyball tournament. All the front desk staff were friendly and helpful! Bri, Josh, and John went above and beyond to make our visit wonderful! They were very accommodating to help our team watch their high school football team they were missing. They helped us get everything set up and were just overall awesome! This hotel will definitely be our first choice for future tournament stays!

This was our best hotel stay in ages. We were checked in by Natalie, who was friendly, helpful, and just fun. She made sure to get us a quiet room and made sure we were clear on how to get to our evening's destination. Our room was comfortable and well appointed. The wifi took a bit of finagling to get connected, but once we got it connected, it stayed connected and worked well. We slept soundly and comfortably, waking up refreshed. Check out went smoothly. We'll return if possible.

First of all let me say the smell when you walk in that greets you is curry. To the point it burns your nose. Certain parts of the hall smelled like a litter box. Rooms needed updated. Barely hot water with no pressure. The mattress was outdated. Would only stay if no other place available.

Courtyard Knoxville Downtown offers something for corporate travelers and leisure vacationers alike. Whatever the reason for your visit, you'll find yourself just steps away from many of downtown's most prominent locales, such as the University of Tennessee Knoxville, Market Square, the Knoxville Convention Center and a variety of local restaurants. Our on-site parking garage offers self parking to ensures that you never have to worry about hunting down a parking spot. Our hotel's spacious rooms and suites offer a welcome reprieve from the hustle and bustle of the city. Take a moment to relax in the contemporary décor of our accommodations, complete with free Wi-Fi, mini-refrigerators and flat-panel TVs. For those hoping to stay in shape, feel free to take advantage of our 24-hour fitness center. Additionally, our versatile event room, offering enough space for up to 60 guests, is the ideal setting for your meeting or reception. Witness the city come to life at Courtyard Knoxville Downtown.

I'd stay here again. Room was dated but clean, quiet, and comfortable. Friendly front desk staff. Very convenient location just off highway with lots of restaurants around. A good value for the price.

This hotel has all the makings for a premier city hotel: location, being adjacent to the convention center, as well as downtown restaurants and more; the appearance is very nice, from the lobby to the room itself; and the staff shows that approach to service one looks for when traveling. All of this and more, and it sounds like we are headed for a nice quality stay: But not so fast…. The Good: The lobby is simply beautiful, with clean modern lines, but still giving that welcoming feel. The front desk help was simply amazing: Abbi and Abbey were genuinely friendly, knowledgeable and prompt: Enjoyed my conversation with them, and the valuable information learned. And of course there’s Ed, an older “guest relations”type gentleman, who greets everyone with a complimentary glass of champagne; and somehow remembers the names of each and everyone he speaks too; remarkable. The rooms are modern and inviting; even the bathrooms have a nice upscale feel to them. So far, I’m overly impressed, especially in this price range…. But The Bad: Not a deal breaker, but when opting to pay more for a room with a view, we didn’t exactly get one from our 3rd floor room. A friend of ours booked a normal room, and ended up on the 5th floor with a view; and for much less money. Feels like paying for an upgrade is a waste of money. Also: Off n on during the night, emergency vehicles were blasting up n down Henley Street with the sirens blaring. I certainly understand being in the city, you’d expect this on a normal basis; but the walls of the hotel certainly showed their thinness. These sirens were very loud, and we weren’t even in a room facing Henley. This isn’t the fault of the hotel, but still worth noting. And then there’s the $28 fee for valet parking(no self parking). It just seems a bit much in my opinion. The valet guys do a nice job, so I’d rather tip them more, as to see the hotel charge this much. The Ugly: I hate to find anything that qualifies as a deal breaker, but… We returned from dinner, and couldn’t get the tv to tune in: I’m not sure why it said “no signal or connection”… No big deal, as we were worn out from all the youth basketball games we attended, but it would’ve been nice to at least watch a few mins of something. But the one major letdown I cannot overlook, was an A/C unit malfunction. We woke up to a pool of sweat, and called the front desk. The gentleman showed up, looked at it, and said he could have engineering look at it at 7am. Well, not sure what he thought we’d do for sleep, as it was simply too hot to just doze on off: And strangely and disappointingly, no one ever followed up the next day. Of course this type of hotel design doesn’t have windows that can be used for ventilation, so there was no relief period. I don’t think either of us rested much if any, so it pretty much ruined the entire stay. Things happen, but maybe an offer to move us to another room, which wasn’t an easy task in the middle of the night,

This hotel was a very beautiful hotel with nicely furnished rooms and nice amenities. The hotel has a complimentary breakfast and evening reception. The hotel is near restaurants, shops and entertainment. All hotel staff were professional and courteous. The only issue I experienced was parking, I did valet parking on the first night but a front desk employee told me that free parking was available on the street after 6:00pm and before 8:00 am. She neglected to tell me on special event weekends cars must be moved by 5:00 am. She was not informed and apologized for the error but my car was towed at 5:20 am. Hotel valet parking is the best option in most cases.