Guest User
December 20, 2023
This is my regular hotel in Kokura. It's close to Kokura Station and convenient for shopping. When I checked in, the woman at the front desk said, "I'm sorry that we treated you as a regular plan even though you requested the ladies' plan last month." I received a set of lotion and other items for last month and this month. Later, the manager also apologized. I didn't know how he knew, so I asked, but he was vague and said, "It's an excuse," so I reread my travel diary and Jalan reviews myself. It seems that they only gave me a free gift for canceling the cleaning. I don't remember which plan I reserved, and I didn't know even if they told me a month later. I think the manager wouldn't have realized that he had done that if he had kept quiet, but he seemed to have doubts from my reviews, reinvestigated, and took the current action. I was impressed by his sincere response, such as reading the reviews carefully, investigating, admitting his mistake, and apologizing. I will be using your services again next month.
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