Guest User
December 22, 2023
Never again! Arrived to total chaos. Reception was a new girl, very friendly but could not get any belll boy to help. We waited 15 min to get one to go to our rooms. Breakfast is terrible. For a "5 star" hotel there should be at least hot food and someone to make eggs and omlet fresh. Food was cold and lacking. Boy making pancakes was extremely, extremely rude. Getting tours is a joke. We wanted tour information, inthe middle of talking to us the girl took a phone call and totally ignored us. We walked across the street and bought a tour from someone else, so rude. In the afternoon, noise above our room, construction, couldn't sleep. Manager comes to the lobby, walks fromone end to the other, walks back. Bubba, at least stop and ask people if everything is ok, is there any problem or suggestions? Very, very poor management. I have stayed in 3 star kish hotels better than this. Never, ever again.