21Juli69
July 4, 2023
On May 9, 2023 I directly booked an apartment for 2 nights in July 2023. I also asked about an early check-in, due to an early arrival at the airport. After consultation with the manager, the employee gave me an agreement. On 17-6-2-23 I received a message from the hotel that my booking has been cancelled. Our apartment appears to need maintenance and will not be ready on time. The exact reason is not stated. You are offered to help find an alternative. To which I responded positively. When I receive a response after 3 days, it turns out that this is not an alternative, because there is no swimming pool. My next question is no longer answered. I then see that it is possible to book two double rooms at *********** for our desired date. When I let this know, I get the response that the apartment still cannot be booked. When I explain that it concerns two double rooms, I am told that this is not possible for the same price. When I explain that this is normally at the hotel's expense, provided there is an alternative, I still get an agreement. When I assume that the booking has been completed, I am told that an early check-in is not possible. Not even after I referred to an early check-in agreement, which I have in writing!! I have booked quite a few hotels in my life, but luckily I have never experienced this before.
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